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#0000001a;position:relative;z-index:1}@media(max-width:768px){._chartContainer_18eok_1{margin:10px;padding:10px}}._legendContainer_18eok_16{display:flex;justify-content:center;align-items:center;gap:20px;margin-top:15px;flex-wrap:wrap;width:100%;position:relative}._legendItem_18eok_27{display:flex;align-items:center;cursor:pointer}._legendItem_18eok_27 input{margin-right:5px;cursor:pointer}._tooltipBox_18eok_39{background:#000c;color:#fff;padding:8px 12px;border-radius:5px;position:absolute;top:10px;left:50%;transform:translate(-50%);text-align:center;z-index:10;font-size:14px;white-space:nowrap}._cr_container_loading_18eok_54{display:flex;justify-content:center;align-items:center;min-height:50vh;height:100%}._chartWrapper_18eok_61{position:relative;overflow:visible!important;width:100%;height:auto}._apexcharts-tooltip_18eok_69{z-index:1000!important;overflow:visible!important;pointer-events:none}._numberedBlock1_18eok_75{width:18px;height:18px;background:#007282;border-radius:6px;display:inline-block;margin-top:.7rem}._numberedBlock2_18eok_89{width:18px;height:18px;background:#662577;border-radius:6px;display:inline-block;margin-top:.7rem}._container_14xbe_2{background-color:#f9fafb;padding:.5rem;border-radius:8px;display:flex;align-items:center;justify-content:space-between;max-width:27rem}._leftContent_14xbe_13{display:flex;align-items:center;gap:12px}._iconContainer_14xbe_19{display:flex;align-items:center;justify-content:center;width:24px;height:24px;background:linear-gradient(90.91deg,#ede6ef 21.75%,#d7f6fa);border-radius:6px}._starIcon_14xbe_30{color:#7c3aed;fill:#7c3aed}._textGroup_14xbe_35{font-family:Cairo,sans-serif;display:flex;align-items:center;gap:4px}._progressText_14xbe_42{color:#4b5563;font-weight:500;font-size:14px}._titleText_14xbe_48{color:#111827;font-weight:500;font-size:14px}._descriptionText_14xbe_54{color:#6b7280;font-weight:500;font-size:14px}._expandButtonContainer_14xbe_60{margin-left:16px}._expandButton_14xbe_60{color:#3b82f6;background:none;border:none;cursor:pointer;padding:0}._cr_card_bottom_sparkle_div_14xbe_72{background:linear-gradient(91deg,#ede6ef 17.69%,#d7f6fa 119.74%);padding:4px 8px;border-radius:4px}._cr_card_bottom_div_6kgpt_1{display:flex;align-items:center;justify-content:space-between;height:48px;border-top:1px solid #dedede;padding:0 .5rem;margin-top:2rem;position:absolute;bottom:0;width:100%;border-bottom-left-radius:.5rem;border-bottom-right-radius:.5rem}._cr_card_bottom_div_6kgpt_1>svg{cursor:pointer}._cr_card_bottom_div_content_6kgpt_22{display:flex;align-items:center;gap:.5rem}._cr_card_bottom_div_content_6kgpt_22 p{margin-bottom:unset;font-family:Cairo,sans-serif;font-weight:400;font-size:.875rem;line-height:1.625rem;letter-spacing:0rem;color:#595959}._cr_card_bottom_sparkle_div_6kgpt_38{padding:4px 8px;border-radius:4px}._container_6kgpt_43{background:#f7f7f7;padding:.5rem .25rem;display:flex;align-items:center;cursor:pointer;margin-top:auto}._iconContainer_6kgpt_55{flex-shrink:0}._leftIconContainer_6kgpt_59{margin-right:.5rem;display:flex}._rightIconContainer_6kgpt_64{margin-left:12px;display:flex}._textContainer_6kgpt_69{position:relative;flex-grow:1;height:100%;overflow:hidden;align-items:center;display:flex}._scrollContent_6kgpt_78{position:absolute;white-space:nowrap}._serviceGroupName_6kgpt_83{font-weight:600;text-decoration:underline;cursor:pointer}._serviceGroupName_6kgpt_83:hover{color:#bfdbfe}._icon_6kgpt_55{width:1.5rem;height:1.5rem}._textContainer_6kgpt_69 :hover{color:#007282}._noData_6kgpt_102{background:#f7f7f7;padding:.5rem 1rem;display:flex;align-items:center;cursor:pointer;border-bottom-left-radius:1rem;border-bottom-right-radius:1rem;margin-top:auto}._sidebarRight_k6cfj_2{position:fixed;right:-38.875rem;top:0;width:38.875rem;height:100vh;background-color:#fff;box-shadow:-2px 0 5px #0000001a;transform:translate(100%);transition:transform .8s cubic-bezier(.4,0,.2,1);z-index:1001;overflow-y:auto}._openRight_k6cfj_17{transform:translate(-38.875rem)}._sidebarLeft_k6cfj_21{position:fixed;left:-38.875rem;top:0;width:38.875rem;height:100vh;background-color:#fff;box-shadow:-2px 0 5px #0000001a;transform:translate(-100%);transition:transform .8s cubic-bezier(.4,0,.2,1);z-index:1001;overflow-y:auto}._openLeft_k6cfj_36{transform:translate(38.875rem)}._sidebarContent_k6cfj_40{padding:1.5rem 1rem}._sidebarContent_k6cfj_40 h2{margin-bottom:20px}._sidebarContent_k6cfj_40 ul{list-style:none;padding:0}._sidebarContent_k6cfj_40 li{padding:10px;cursor:pointer;transition:background-color .2s}._sidebarContent_k6cfj_40 li:hover{background-color:#f5f5f5}._mainContentDimmed_k6cfj_64{opacity:.5;pointer-events:none;transition:opacity .3s ease-in-out}._backdrop_k6cfj_72{position:fixed;top:0;left:0;width:100%;height:100%;background-color:#0006;z-index:999;cursor:pointer}._content_k6cfj_84{display:flex;flex-direction:column;gap:4rem}._top_k6cfj_90{display:flex;justify-content:space-between;align-items:center;gap:1rem}._title_k6cfj_98{display:flex;align-items:center;gap:1rem}._contentListAdjusted_k6cfj_104{width:2.5rem;height:auto}._error_k6cfj_109{font-size:1.25rem;line-height:1.4}._userInterfaceClose_k6cfj_114{width:1.5rem;height:1.5rem;cursor:pointer;transition:opacity .2s}._userInterfaceClose_k6cfj_114:hover{opacity:.8}._dropdownoptions_k6cfj_126{border-bottom:1px solid #dedede;padding:1rem;display:flex;justify-content:space-between;align-items:center;gap:.5rem;cursor:pointer}._healthInsurance_k6cfj_136{text-decoration:underline;font-weight:600}._recordedTheLowest_k6cfj_141{font-family:Cairo,sans-serif;font-size:1rem;line-height:1.6;color:#595959}._iconarrowsquareout_k6cfj_148{width:1.25rem;min-width:1.25rem;height:1.25rem}._vectorIcon_k6cfj_154{width:.919rem;position:absolute;right:1rem;top:50%;transform:translateY(-50%)}@media(max-width:768px){._popOver_k6cfj_164{max-width:100%;padding:1rem}._toggleButton_k6cfj_169{display:block}._error_k6cfj_109{font-size:1.1rem}._recordedTheLowest_k6cfj_141{font-size:1rem;color:#595959}}@media(max-width:480px){._top_k6cfj_90{flex-direction:column;align-items:flex-start;gap:1.5rem}._userInterfaceClose_k6cfj_114{position:absolute;top:1.5rem;right:1rem}._content_k6cfj_84{gap:1.5rem}._dropdownoptions_k6cfj_126{flex-direction:column;align-items:flex-start}}._dropdownoptions_k6cfj_126:hover{background-color:#eff9fb;color:#007282}._dropdownoptionsselected_k6cfj_211{background-color:#eff9fb}._healthInsuranceRecordedContainerselected_k6cfj_219{color:#007282}._closeIcon_k6cfj_223{width:1.5rem;height:1.5rem;cursor:pointer;transition:opacity .2s}._closeIcon_k6cfj_223:hover{opacity:.8;background-color:#eff9fb}._container_14feo_2{padding:24px;background-color:#fff;border-radius:8px;margin:0 auto;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Open Sans,Helvetica Neue,sans-serif}._ProgressIndicator_14feo_12{margin-bottom:3.5rem;align-items:center;width:40%}._header_14feo_20{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}._titleSection_14feo_27{display:flex;align-items:center;gap:8px}._titleSection_14feo_27 h2{font-size:18px;margin:0;font-weight:600;color:#333}._infoIcon_14feo_40{display:flex;align-items:center;justify-content:center;width:18px;height:18px;border-radius:50%;border:1px solid #ccc;font-size:12px;color:#666;cursor:pointer}._periodToggle_14feo_53{display:flex;background-color:transparent;border-radius:4px;overflow:visible;gap:8px;border:none}._periodButtons_14feo_61{border:1px solid #efefef;display:flex;background-color:#fff;border-radius:4px;padding:6px;gap:4px}._activePeriod_14feo_70{background-color:#f7f4f8;color:#662577;font-weight:700;border-color:#662577}._tabsContainer_14feo_77{display:flex;border-bottom:1px solid #e0e0e0;margin-bottom:24px}._tab_14feo_77{padding:12px 16px;background:none;border:none;border-bottom:2px solid transparent;cursor:pointer;font-size:14px;color:#666;margin-right:16px}._activeTab_14feo_94{color:#333;border-bottom:2px solid #8b5cf6;font-weight:500}._chartContainer_14feo_100{margin-bottom:16px;position:relative}._yAxis_14feo_105{display:flex;flex-direction:column;justify-content:space-between;padding-right:12px;width:24px}._yAxisLabel_14feo_113{color:#666;font-size:12px;text-align:right;height:16px}._chart_14feo_100{flex:1;display:flex;justify-content:space-between;align-items:flex-end;position:relative;border-left:1px solid #e0e0e0;border-bottom:1px solid #e0e0e0;padding-top:16px}._targetLine_14feo_131{position:absolute;left:0;right:0;border-top:1px dashed #666}._barContainer_14feo_138{flex:1;display:flex;flex-direction:column;align-items:center;padding:0 4px}._tolltips_14feo_145{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}._bar_14feo_138{width:30px;background-color:#0a7b83;border-radius:4px 4px 0 0;display:flex;justify-content:center;padding-top:4px;position:relative}._barValue_14feo_161{position:absolute;top:4px;color:#fff;font-size:12px;font-weight:500}._barLabel_14feo_169{margin-top:8px;font-size:12px;color:#666}._legendContainer_14feo_175{display:flex;justify-content:flex-start;margin-bottom:24px;padding-left:36px}._legendItem_14feo_182{display:flex;align-items:center;margin-right:24px;font-size:14px;color:#666}._checkboxChecked_14feo_190{width:18px;height:18px;border-radius:4px;background-color:#0a7b83;margin-right:8px;display:flex;align-items:center;justify-content:center;color:#fff}._checkboxUnchecked_14feo_202{width:16px;height:16px;border-radius:4px;border:2px solid #666;margin-right:8px}._checkmark_14feo_210{width:16px;height:16px}._cardsContainer_14feo_215{display:grid;grid-template-columns:1fr 1fr;gap:24px}._card_14feo_215{background-color:#fff;border-radius:8px;box-shadow:0 2px 4px #0000000d;overflow:hidden}._cardHeader_14feo_228{background-color:#f7f7f7;padding:16px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #f0f0f0}._cardTitle_14feo_237{display:flex;align-items:center;gap:8px}._cardTitle_14feo_237 h3{margin:0;font-size:16px;font-weight:500;color:#333}._purpleIcon_14feo_250{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:8px;background-color:#6952b01a}._viewDetailsButton_14feo_260{background:none;border:none;color:#666;font-size:14px;cursor:pointer;padding:4px 8px;border-radius:4px}._viewDetailsButton_14feo_260:hover{background-color:#f5f5f5}._cardContent_14feo_274{padding:0 16px;max-height:200px;overflow-y:auto}._serviceItem_14feo_280{display:flex;justify-content:space-between;align-items:center;padding:16px 0;border-bottom:1px solid #f0f0f0}._serviceItem_14feo_280:last-child{border-bottom:none}._serviceInfo_14feo_292{display:flex;flex-direction:column;gap:4px}._serviceInfo_14feo_292 h4{margin:0;font-size:14px;font-weight:500;color:#333}._ratingContainer_14feo_305{display:flex;align-items:center;gap:6px}._starIcon_14feo_311{display:flex;align-items:center}._rating_14feo_305{font-size:14px;font-weight:500;color:#ff5252}._ratingLabel_14feo_322{font-size:13px;color:#777}._department_14feo_327{font-size:13px;color:#666}._viewCallsButton_14feo_332{background:none;border:none;color:#0a7b83;font-size:14px;cursor:pointer;padding:4px 8px;border-radius:4px}._viewCallsButton_14feo_332:hover{background-color:#0a7b830d}._scrollContainer_14feo_346{max-height:200px;overflow-y:auto;border:1px solid #ddd;padding:10px;border-radius:5px}._callsInfo_14feo_354{display:flex;align-items:center;gap:8px;font-size:14px;color:#555}._separator_14feo_362{display:inline-block;width:1px;height:14px;background-color:#ccc}@media(max-width:768px){._cardsContainer_14feo_215{grid-template-columns:1fr}._chartContainer_14feo_100{height:220px}._bar_14feo_138{width:20px}._barValue_14feo_161{font-size:10px}}._cr_container_loading_14feo_386{display:flex;justify-content:center;align-items:center;height:100%;min-height:50vh}._healthInsurance_14feo_394{text-decoration:underline;font-weight:700}._recordedTheLowest_14feo_399{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6}._recordedTheLowestBold_14feo_405{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6;font-weight:700}._gridContainer_1tspi_1{display:grid;grid-template-columns:1fr 1fr;gap:16px;font-family:Cairo,sans-serif;max-width:100%}._card_1tspi_9{background-color:#fff;border-radius:12px;box-shadow:0 1px 3px #0000000d;padding:24px;display:flex;flex-direction:column}._header_1tspi_18{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}._title_1tspi_25{font-size:1.125rem;color:#7a7a7a;font-weight:400;margin:0}._score_1tspi_32{background-color:#366383;border-radius:50%;width:36px;height:36px;display:flex;align-items:center;justify-content:center}._scoreValue_1tspi_42{color:#2196f3;font-size:16px;font-weight:600}._ratingsContainer_1tspi_49{display:flex;justify-content:space-between;align-items:flex-start;position:relative;flex-grow:1;margin-top:8px}._warningIcon_1tspi_57{margin-left:1rem}._ratingColumns_1tspi_61,._ratingColumn_1tspi_61{gap:3rem;display:flex;width:50%;justify-content:center;align-items:center}._ratingAgent_1tspi_78{display:flex;flex-direction:column;align-items:center}._ratingInline_1tspi_84{display:flex;align-items:center;justify-content:center;margin-bottom:8px}._ratingValue_1tspi_92{font-size:24px;font-weight:700;font-family:Cairo,sans-serif;line-height:26px}._noData_1tspi_98{font-size:16px;font-weight:400;color:#666;font-family:Cairo,sans-serif;line-height:26px}._ratingTrend_1tspi_106{font-size:14px;display:flex;align-items:center;gap:4px;font-weight:400;margin-bottom:5px;line-height:26px}._trendDown_1tspi_116{margin-left:1rem;color:#de2121;font-size:14px;font-weight:400;line-height:26px}._trendDowns_1tspi_123{color:#de2121;font-size:14px;font-weight:400;line-height:26px}._trendUps_1tspi_130{color:#10b981}._UPtrendValue_1tspi_134{color:#10b981;font-size:14px;font-weight:400;line-height:26px}._trendNeutral_1tspi_141{font-size:14px;font-weight:400;line-height:26px;margin-left:1rem;font-family:Cairo,sans-serif;color:#7a7a7a}._ratingLabel_1tspi_150{color:#7a7a7a;font-family:Cairo,sans-serif;font-weight:400;font-size:1.125rem}._divider_1tspi_157{position:relative;height:100%;width:1px;background-color:#e5e7eb;margin:0 20px}._alertIcon_1tspi_165{position:relative;top:20px;right:58px;color:#f59e0b;font-size:18px;background-color:#fff;border-radius:50%;width:24px;height:24px;display:flex;align-items:center;justify-content:center}._alertIcons_1tspi_179{position:relative;top:20px;right:50px;color:#f59e0b;font-size:18px;background-color:#fff;border-radius:50%;width:24px;height:24px;display:flex;align-items:center;justify-content:center;margin-left:1rem}._sentimentContainer_1tspi_196{display:flex;align-items:center;gap:16px;padding:12px 0;flex-grow:1}._emotionIcon_1tspi_204{color:#6b7280;font-size:24px}._sentimentValue_1tspi_209{font-size:24px!important;font-weight:700!important;margin-right:8px!important;margin-bottom:.5rem!important;color:#1e1e1e;font-family:Cairo,sans-serif;line-height:26px}._sentimentValues_1tspi_219{font-size:14px!important;font-weight:400!important;margin-right:8px!important;color:#1e1e1e!important;font-family:Cairo,sans-serif!important;line-height:26px!important;margin-left:1rem}._emptyState_1tspi_230{display:flex;align-items:center;justify-content:center;height:100%;gap:8px;padding:16px;color:#662577;font-size:1.5rem}._sentimentBoxContainer_1tspi_241{display:flex;justify-content:space-between;width:100%;padding:10px 0}._sentimentBox_1tspi_241{flex:1;text-align:center;padding:0 10px}._sentimentBox_1tspi_241:last-child{border-right:none}._sentimentRow_1tspi_259{display:flex;align-items:center;justify-content:center}._noRating_1tspi_264{font-size:14px;font-weight:400;font-family:Cairo,sans-serif;color:#1e1e1e;line-height:26px}._sentimentLabel_1tspi_272{font-size:16px;color:#7a7a7a;font-weight:400}._sentimentTrend_1tspi_278{display:flex;align-items:center;font-size:12px;gap:4px}._trendUp_1tspi_130{color:#048f3e;margin-right:4px;margin-left:1rem}._trendValue_1tspi_291{color:#de2121;font-size:14px;font-weight:400;line-height:26px}._tolltips_1tspi_298{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}._targetValue_1tspi_304{font-family:Cairo,sans-serif;font-weight:600;font-size:14px;line-height:16px}._alertWrap_1tspi_311{padding-left:20px;margin-left:3rem}@media(max-width:768px){._gridContainer_1tspi_1{grid-template-columns:1fr}}._separator_1tspi_321{width:1px;background-color:#e0e0e0;height:100%;margin:0 10px}._noBorderRadius_1tspi_328{border-radius:0!important}._cs_card_container_u0hzw_1{padding-block:1.25rem}._cs_card_header_u0hzw_5{margin:0!important;font-weight:200!important;font-size:1.5rem!important;line-height:2.5rem!important;letter-spacing:0!important;color:#595959!important;padding-top:3rem!important}._cs_card_content_wrapper_u0hzw_15{display:grid;grid-template-columns:1fr 1fr;gap:1.5rem}._cs_card_header_section_div_u0hzw_21{display:flex;justify-content:space-between;align-items:center;margin-bottom:32px}._container_1v779_2{padding:32px 24px;background-color:#fff;border-radius:8px;margin:0 auto;font-family:Cairo,sans-serif}._header_1v779_10{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}._titleSection_1v779_17{display:flex;align-items:center;gap:8px}._titleSection_1v779_17 h2{font-size:18px;margin:0;font-weight:600;color:#333}._infoIcon_1v779_30{display:flex;align-items:center;justify-content:center;width:18px;height:18px;border-radius:50%;border:1px solid #ccc;font-size:12px;color:#666;cursor:pointer}._texxxt_1v779_43{font-size:18px;margin-top:4rem;margin-bottom:4rem;font-family:Cairo,sans-serif;font-weight:400;color:#7a7a7a}._periodToggle_1v779_52{display:flex;background-color:transparent;border-radius:4px;overflow:visible;gap:8px;border:none}._periodButtons_1v779_60{display:flex;background-color:#fff;border-radius:4px;padding:6px;gap:4px;font-family:Cairo,sans-serif;font-weight:700;font-size:16px;line-height:28px}._periodButton_1v779_60{border:1px solid #e0e0e0;border-radius:4px;background:#fff;cursor:pointer;color:#662577;gap:4px;padding:4px 10px;font-family:Cairo,sans-serif;font-weight:400;font-size:16px;line-height:28px}._activePeriod_1v779_86{background-color:#ede6ef;color:#662577;border-color:#fff;font-family:Cairo,sans-serif;font-weight:700;font-size:16px;line-height:28px}._tabsContainer_1v779_96{display:flex;border-bottom:1px solid #e0e0e0;margin-bottom:56px!important;flex-grow:1}._tab_1v779_96{padding:12px 16px;background:none;border:none;border-bottom:2px solid transparent;cursor:pointer;font-size:14px;color:#666;margin-right:16px}._chartContainer_1v779_114{margin-bottom:16px;position:relative}._yAxis_1v779_119{display:flex;flex-direction:column;justify-content:space-between;padding-right:12px;width:24px}._yAxisLabel_1v779_127{color:#666;font-size:12px;text-align:right;height:16px}._chart_1v779_114{flex:1;display:flex;justify-content:space-between;align-items:flex-end;position:relative;border-left:1px solid #e0e0e0;border-bottom:1px solid #e0e0e0;padding-top:16px}._targetLine_1v779_145{position:absolute;left:0;right:0;border-top:1px dashed #666}._barContainer_1v779_152{flex:1;display:flex;flex-direction:column;align-items:center;padding:0 4px}._bar_1v779_152{width:30px;background-color:#0a7b83;border-radius:4px 4px 0 0;display:flex;justify-content:center;padding-top:4px;position:relative}._barValue_1v779_170{position:absolute;top:4px;color:#fff;font-size:12px;font-weight:500}._barLabel_1v779_178{margin-top:8px;font-size:12px;color:#666}._legendContainer_1v779_184{display:flex;justify-content:flex-start;margin-bottom:24px;padding-left:36px}._legendItem_1v779_191{display:flex;align-items:center;margin-right:24px;font-size:14px;color:#666}._checkboxChecked_1v779_199{width:18px;height:18px;border-radius:4px;background-color:#0a7b83;margin-right:8px;display:flex;align-items:center;justify-content:center;color:#fff}._checkboxUnchecked_1v779_211{width:16px;height:16px;border-radius:4px;border:2px solid #666;margin-right:8px}._checkmark_1v779_219{width:16px;height:16px}._cardsContainer_1v779_224{display:grid;grid-template-columns:1fr 1fr;gap:24px}._card_1v779_224{background-color:#fff;border-radius:1rem;border:1px solid #dedede;overflow:hidden}._cardHeader_1v779_237{background-color:#f7f7f7;padding:16px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #f0f0f0}._cardTitle_1v779_246{display:flex;align-items:center;gap:8px;font-family:Cairo,sans-serif;font-weight:700;font-size:18px}._cardTitle_1v779_246 h3{margin:0;font-size:18px;font-weight:700;color:#1e1e1e}._purpleIcon_1v779_263{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:8px;background:linear-gradient(90.91deg,#ede6ef 21.75%,#d7f6fa)}._viewDetailsButton_1v779_275{background:none;border:none;color:#666;font-size:14px;cursor:pointer;padding:4px 8px;border-radius:4px}._viewDetailsButton_1v779_275:hover{background-color:#f5f5f5}._cardContent_1v779_289{position:relative;padding:0;max-height:200px;overflow-y:auto}._serviceItem_1v779_296{display:flex;justify-content:space-between;align-items:center;padding:16px;border-bottom:1px solid #f0f0f0;margin:0}._serviceItem_1v779_296:hover{background-color:#eff9fb}._serviceItem_1v779_296:last-child{border-bottom:none}._serviceInfo_1v779_313{display:flex;flex-direction:column;gap:4px;font-family:Cairo,sans-serif;font-size:18px;font-weight:700;color:#595959}._fontss_1v779_322{font-family:Cairo,sans-serif;font-weight:700;font-size:18px;color:#595959}._serviceInfo_1v779_313 h4{margin:0;font-size:14px;font-weight:500;color:#333}._ratingContainer_1v779_336{display:flex;align-items:center;gap:6px}._starIcon_1v779_342{display:flex;align-items:center}._rating_1v779_336{font-size:14px;font-weight:500;color:#ff5252}._ratingLabel_1v779_353{font-size:13px;color:#777}._text_1v779_358{font-family:Cairo,sans-serif;font-weight:400;font-size:18px;line-height:30px;color:#7a7a7a}._divtext_1v779_365{display:flex;align-items:center;justify-content:center}._department_1v779_371{font-size:14px;color:#7a7a7a;font-weight:400}._viewCallsButton_1v779_377{background:none;border:none;color:#0a7b83;font-size:14px;cursor:pointer;padding:4px 8px;border-radius:4px}._viewCallsButton_1v779_377:hover{background-color:#0a7b830d}._scrollContainer_1v779_391{max-height:200px;overflow-y:auto;border:1px solid #ddd;padding:10px;border-radius:5px}._callsInfo_1v779_399{display:flex;align-items:center;gap:1rem;font-size:14px;color:#555;margin-top:.5rem}._tolltips_1v779_408{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}._separator_1v779_414{display:inline-block;width:1px;height:14px;background-color:#ccc;color:#efefef}._singleCard_1v779_421{display:block}._noScroll_1v779_424{max-height:none;overflow-y:visible}._serviceGrid_1v779_428{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}._ProgressIndicator_1v779_434{margin-bottom:3.5rem;align-items:center;width:40%}._tabsWrapper_1v779_442{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}._tabsContainer_1v779_96 .uiel-tab{padding:8px 16px;cursor:pointer}._activeTab_1v779_454{color:#662577!important;font-weight:600;border-bottom:2px solid #8b5cf6}._tabsContainer_1v779_96 .uiel-tab--active{background-color:#662577;color:#fff}._uiel-tabs-active_1v779_464{color:#662577!important}._tabsContainer_1v779_96 ._active_1v779_86{color:#662577}._tabsAndButton_1v779_474{display:flex;align-items:center;justify-content:space-between;gap:26rem;flex-wrap:inherit}._tabsAndButton_1v779_474 .uiel-tabs{flex-grow:0}._tabsAndButton_1v779_474 .uiel-multi-action-button{min-width:200px}@media(max-width:768px){._cardsContainer_1v779_224{grid-template-columns:1fr}._chartContainer_1v779_114{height:220px}._bar_1v779_152{width:20px}._barValue_1v779_170{font-size:10px}}._healthInsurance_1v779_510{text-decoration:underline;font-weight:700}._recordedTheLowest_1v779_515{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6}._recordedTheLowestBold_1v779_521{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6;font-weight:700}._chartContainer_g5q2u_1{background:#fff;border-radius:8px;position:relative;z-index:1}._chartContainer_g5q2u_1 .apexcharts-legend-series{margin:0 10px}._chartContainer_g5q2u_1 .apexcharts-legend-series input[type=checkbox]{width:16px;height:16px;accent-color:#007282}@media(max-width:768px){._chartContainer_g5q2u_1{margin:10px;padding:10px}}._legendContainer_g5q2u_26{display:flex;justify-content:center;align-items:center;gap:20px;margin-top:15px;flex-wrap:wrap;width:100%;position:relative}._legendItem_g5q2u_37{display:flex;align-items:center;cursor:pointer}._legendItem_g5q2u_37 input{margin-right:5px;cursor:pointer}._tooltipBox_g5q2u_49{background:#000c;color:#fff;padding:8px 12px;border-radius:5px;position:absolute;top:10px;left:50%;transform:translate(-50%);text-align:center;z-index:10;font-size:14px;white-space:nowrap}._chartWrapper_g5q2u_63{position:relative;overflow:visible!important;width:100%;height:auto}._apexcharts-tooltip_g5q2u_71{z-index:1000!important;overflow:visible!important;pointer-events:none}._mainContainer_wakvb_1{margin-top:2rem;scroll-margin-top:8rem}._card_hmgvt_1{border:1px solid #e5e7eb;border-radius:1rem;box-shadow:0 1px 3px #0000000d;background-color:#fff;height:100%;position:relative;display:flex;flex-direction:column;gap:1rem;transition:border-color .3s ease,box-shadow .3s ease}._card_hmgvt_1:hover{border-color:#cce5f1;box-shadow:0 0 2px 2px #cce5f1}._card_hmgvt_1:hover ._cr_card_header_text_hmgvt_18{color:#007282}._header_hmgvt_21{display:flex;justify-content:space-between;align-items:center;padding:16px}._title_hmgvt_28{display:flex;align-items:center;gap:4px;font-weight:500;color:#1f2937}._tooltips_hmgvt_36{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}._info_icon_hmgvt_42{color:#9b9b9b;font-size:16px;cursor:pointer}._arrow_container_hmgvt_48{width:24px;height:24px;border-radius:50%;background-color:#f3f4f6;display:flex;align-items:center;justify-content:center;cursor:pointer}._arrow_icon_hmgvt_59{color:#007282;font-size:14px}._metrics_container_hmgvt_64{display:flex;justify-content:space-between;padding:0 16px 16px}._metric_hmgvt_64{display:flex;flex-direction:column;flex:1}._metric_hmgvt_64:not(:last-child){border-right:1px solid #efefef;padding-right:12px;margin-right:12px}._metric_badge_hmgvt_82{display:flex;align-items:center;justify-content:center}._metric_label_hmgvt_88{font-size:14px;color:#6b7280;margin-bottom:8px;display:flex;align-items:center;gap:4px;justify-content:center}._metric_value_hmgvt_98{font-weight:700;color:#1f2937;font-size:16px;display:flex;align-items:center;justify-content:center}._cr_card_header_text_hmgvt_18{display:flex;align-items:center;gap:.617rem;margin:0;font-family:Cairo,sans-serif;font-weight:400!important;font-size:1.25rem!important;line-height:2.5rem!important;letter-spacing:0px!important;color:#1e1e1e}._cr_card_sub_header_text_hmgvt_120{font-family:Cairo,sans-serif!important;font-weight:400!important;font-size:1rem!important;line-height:1.75rem!important;letter-spacing:0px!important;text-align:center!important;color:#7a7a7a!important;padding-bottom:8px;margin-bottom:0rem}._cr_card_sub_header_value_text_hmgvt_132{font-family:Cairo,sans-serif!important;font-weight:700!important;font-size:1.25rem!important;line-height:2rem!important;letter-spacing:0px!important;color:#595959;display:flex;align-items:center;justify-content:center}._average_hmgvt_144{color:#ef4444}._target_value_hmgvt_148{display:flex;align-items:center;gap:6px}._target_icon_hmgvt_154{color:#00b88d}._target_text_hmgvt_158{color:#00b88d;font-weight:500}._progress_section_hmgvt_163{padding:16px}._progress_row_hmgvt_167{display:flex;align-items:center;margin-bottom:12px}._progress_label_hmgvt_173{width:80px;font-size:14px;color:#4b5563;margin-right:12px}._progress_bar_container_hmgvt_180{flex:1;height:8px;background-color:#e5e7eb;border-radius:4px;overflow:hidden;position:relative}._progress_bar_hmgvt_180{height:100%;position:absolute;top:0;left:0}._meeting_hmgvt_196{background-color:#22c55e}._exceeding_hmgvt_200{background-color:#ef4444}._progress_value_hmgvt_204{width:120px;margin-left:12px;font-size:14px;color:#4b5563}._footer_hmgvt_211{display:flex;align-items:center;padding:12px 16px;background-color:#f9fafb;border-top:1px solid #f3f4f6;color:#662577;font-size:14px}._footer_hmgvt_211 svg{margin-right:8px;flex-shrink:0}._cr_stats_wrapper_hmgvt_226{display:flex;flex-direction:column;gap:1rem;margin:3.5rem 1.5rem 1.5rem;border:1px solid #efefef;padding:1rem}._cr_card_bottom_div_hmgvt_236{display:flex;align-items:center;justify-content:space-between;height:48px;border-top:1px solid #dedede;padding:0 .5rem;margin-top:2rem}._cr_card_bottom_div_hmgvt_236>svg{cursor:pointer}._cr_card_bottom_div_content_hmgvt_251{display:flex;align-items:center;gap:.5rem}._cr_card_bottom_sparkle_div_hmgvt_257{background:linear-gradient(91deg,#ede6ef 17.69%,#d7f6fa 119.74%);padding:4px 8px;border-radius:4px}._cr_container_loading_hmgvt_263{display:flex;justify-content:center;align-items:center;height:100%;min-height:30vh}._container_hmgvt_271{max-width:36rem;width:auto;padding:1rem;display:flex;flex-direction:column;gap:1rem;border:1px solid #efefef;margin:1.5rem;border-radius:.5rem}._row_hmgvt_283{display:flex;flex-direction:column}@media(min-width:640px){._row_hmgvt_283{flex-direction:row;align-items:center}}._label_hmgvt_295{font-size:1rem;font-weight:400;color:#1e1e1e;line-height:1.8rem;width:100%}@media(min-width:640px){._label_hmgvt_295{width:8rem}}._barWrapper_hmgvt_309{flex:1;margin:0 .5rem}._track_hmgvt_314{width:100%;background-color:#e5e7eb;border-radius:9999px;height:.75rem;overflow:hidden}._fill_hmgvt_322{height:.75rem;border-radius:9999px}._info_hmgvt_42{font-family:Cairo,sans-serif;font-weight:400;font-size:14px;line-height:26px;letter-spacing:0px;text-align:right;text-decoration-style:solid;text-decoration-thickness:0%;text-decoration-skip-ink:auto;color:#7a7a7a}@media(min-width:640px){._info_hmgvt_42{margin-top:0;width:9rem}}._healthInsurance_hmgvt_347{text-decoration:underline;font-weight:700}._recordedTheLowest_hmgvt_352{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6}._recordedTheLowestBold_hmgvt_358{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6;font-weight:700}._kpiContainer_hmgvt_368{display:flex;align-items:center;gap:4px}._notSetText_hmgvt_374{color:#7a7a7a;font-size:14px;font-family:Cario,sans-serif;line-height:26px;font-weight:400}._separator_hmgvt_382{color:#efefef;font-size:14px}._setKpiText_hmgvt_387{color:#7a7a7a;font-size:14px;cursor:pointer;text-decoration:none;font-family:Cario,sans-serif;line-height:26px;font-weight:400}._setKpiText_hmgvt_387:hover{color:#007282}._nodata_hmgvt_401{font-family:Cairo,sans-serif!important;font-weight:400!important;font-size:14px!important;line-height:26px!important;letter-spacing:0px!important;color:#1e1e1e!important;margin-left:2rem}._barsOnBars_hmgvt_411{position:relative;border-radius:8px;border:1px solid #efefef;box-sizing:border-box;display:flex;flex-direction:column;align-items:flex-start;padding:16px;gap:8px;text-align:left;font-size:16px;color:#1e1e1e;font-family:Cairo,sans-serif;margin:1.5rem}._div_hmgvt_427{align-self:stretch;position:relative;height:28px;z-index:0}._tab_hmgvt_433{position:absolute;top:0;left:0;line-height:28px}._bar_hmgvt_309{position:absolute;top:10px;left:106px;border-radius:16px;background-color:#efefef;width:319px;height:8px;overflow:hidden}._barChild_hmgvt_449{position:absolute;top:calc(50% - 5px);left:0;border-radius:32px;background-color:#048f3e;width:0px;height:10px}._barsOnBarsTab_hmgvt_458{position:absolute;top:1px;left:498px;font-size:14px;line-height:26px;color:#7a7a7a;text-align:right}._barsOnBarsDiv_hmgvt_467{align-self:stretch;position:relative;height:28px;z-index:1}._barItem_hmgvt_473{position:absolute;top:calc(50% - 5px);left:0;border-radius:32px;background-color:#de2121;width:0px;height:10px}._setACompanyKpiToSeeAboveWrapper_hmgvt_482{margin:0!important;position:absolute;top:82px;left:calc(50% - 150px);background-color:#fff;display:flex;align-items:center;justify-content:center;padding:0 4px;z-index:2;font-size:12px;color:#7a7a7a}._setACompany_hmgvt_482{position:relative;line-height:24px}._card_1gwkp_1{border:1px solid #e5e7eb;border-radius:1rem;box-shadow:0 1px 3px #0000000d;background-color:#fff;overflow:hidden;display:flex;flex-direction:column;height:100%;position:relative;gap:1rem;transition:border-color .3s ease,box-shadow .3s ease}._card_1gwkp_1:hover{border-color:#cce5f1;box-shadow:0 0 2px 2px #cce5f1}._card_1gwkp_1:hover ._cr_card_header_text_1gwkp_19{color:#007282}._header_1gwkp_22{display:flex;justify-content:space-between;align-items:center;padding:16px}._title_1gwkp_29{display:flex;align-items:center;gap:4px;font-weight:500;color:#1f2937}._tooltips_1gwkp_36{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}._info_icon_1gwkp_43{color:#9b9b9b;font-size:16px;cursor:pointer}._arrow_container_1gwkp_49{width:24px;height:24px;border-radius:50%;background-color:#f3f4f6;display:flex;align-items:center;justify-content:center;cursor:pointer}._arrow_icon_1gwkp_60{color:#007282;font-size:14px}._metrics_container_1gwkp_65{display:flex;justify-content:space-between;padding:0 16px 16px}._metric_1gwkp_65{display:flex;flex-direction:column;flex:1}._metric_1gwkp_65:not(:last-child){border-right:1px solid #efefef;padding-right:12px;margin-right:12px}._metric_badge_1gwkp_82{display:flex;align-items:center;justify-content:center}._metric_label_1gwkp_88{font-size:14px;color:#6b7280;margin-bottom:8px;display:flex;align-items:center;gap:4px;justify-content:center}._metric_value_1gwkp_98{font-weight:700;color:#1f2937;font-size:16px;display:flex;align-items:center;justify-content:center}._cr_card_header_text_1gwkp_19{display:flex;align-items:center;gap:.617rem;margin:0;font-family:Cairo,sans-serif;font-weight:400!important;font-size:1.25rem!important;line-height:2.5rem!important;letter-spacing:0px!important;color:#1e1e1e}._cr_card_sub_header_text_1gwkp_120{font-family:Cairo,sans-serif!important;font-weight:400!important;font-size:1rem!important;line-height:1.75rem!important;letter-spacing:0px!important;text-align:center!important;color:#7a7a7a!important;padding-bottom:8px}._cr_card_sub_header_value_text_1gwkp_131{font-family:Cairo,sans-serif!important;font-weight:700!important;font-size:1.25rem!important;line-height:2rem!important;letter-spacing:0px!important;color:#595959;display:flex;align-items:center;justify-content:center}._average_1gwkp_143{color:#048f3e}._target_value_1gwkp_147{display:flex;align-items:center;gap:6px}._target_icon_1gwkp_153{color:#00b88d}._target_text_1gwkp_157{color:#00b88d;font-weight:500}._progress_section_1gwkp_162{padding:16px}._progress_row_1gwkp_166{display:flex;align-items:center;margin-bottom:12px}._no_data_message_1gwkp_171{display:flex;justify-content:center;align-items:center;padding:1rem;margin-top:.5rem}._no_data_text_1gwkp_179{color:#9b9b9b;font-size:.875rem;text-align:center;font-style:italic}._progress_label_1gwkp_186{width:80px;font-size:14px;color:#4b5563;margin-right:12px}._progress_bar_container_1gwkp_193{flex:1;height:8px;background-color:#e5e7eb;border-radius:4px;overflow:hidden;position:relative}._progress_bar_1gwkp_193{height:100%;position:absolute;top:0;left:0}._meeting_1gwkp_209{background-color:#22c55e}._exceeding_1gwkp_213{background-color:#ef4444}._progress_value_1gwkp_217{width:120px;margin-left:12px;font-size:14px;color:#4b5563}._footer_1gwkp_224{display:flex;align-items:center;padding:12px 16px;background-color:#f9fafb;border-top:1px solid #f3f4f6;color:#662577;font-size:14px}._footer_1gwkp_224 svg{margin-right:8px;flex-shrink:0}._cr_stats_wrapper_1gwkp_239{display:flex;flex-direction:column;gap:1rem;margin:3.5rem 1.5rem 1.5rem;border:1px solid #efefef;padding:1rem}._cr_card_bottom_div_1gwkp_249{display:flex;align-items:center;justify-content:space-between;height:48px;border-top:1px solid #dedede;padding:0 .5rem;margin-top:2rem}._cr_card_bottom_div_1gwkp_249>svg{cursor:pointer}._cr_card_bottom_div_content_1gwkp_264{display:flex;align-items:center;gap:.5rem}._cr_card_bottom_sparkle_div_1gwkp_270{background:linear-gradient(91deg,#ede6ef 17.69%,#d7f6fa 119.74%);padding:4px 8px;border-radius:4px}._cr_container_loading_1gwkp_276{display:flex;justify-content:center;align-items:center;height:100%;min-height:30vh}._container_1gwkp_284{max-width:36rem;width:auto;display:flex;flex-direction:column;gap:1rem;border:1px solid #efefef;margin:1.5rem;padding:1rem;border-radius:.5rem}._row_1gwkp_296{display:flex;flex-direction:column}@media(min-width:640px){._row_1gwkp_296{flex-direction:row;align-items:center}}._label_1gwkp_308{font-size:1rem;font-weight:400;color:#1e1e1e;line-height:1.8rem;width:100%}._insights_1gwkp_315{font-family:Cairo,sans-serif!important;font-weight:700;font-size:14px;line-height:26px}@media(min-width:640px){._label_1gwkp_308{width:8rem}}._barWrapper_1gwkp_328{flex:1;margin:0 .5rem}._track_1gwkp_333{width:100%;background-color:#e5e7eb;border-radius:9999px;height:.75rem;overflow:hidden}._fill_1gwkp_341{height:.75rem;border-radius:9999px}._info_1gwkp_43{font-family:Cairo,sans-serif;font-weight:400;font-size:14px;line-height:26px;letter-spacing:0px;text-align:right;text-decoration-style:solid;text-decoration-thickness:0%;text-decoration-skip-ink:auto;color:#7a7a7a}@media(min-width:640px){._info_1gwkp_43{margin-top:0;width:9rem}}._healthInsurance_1gwkp_366{text-decoration:underline;font-weight:700}._recordedTheLowest_1gwkp_371{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6}._recordedTheLowestBold_1gwkp_377{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6;font-weight:700}._kpiContainer_1gwkp_385{display:flex;align-items:center;gap:4px}._notSetText_1gwkp_391{color:#7a7a7a;font-size:14px;font-family:Cario,sans-serif;line-height:26px;font-weight:400}._separator_1gwkp_399{color:#efefef;font-size:14px}._setKpiText_1gwkp_404{color:#7a7a7a;font-size:14px;cursor:pointer;text-decoration:none;font-family:Cario,sans-serif;line-height:26px;font-weight:400}._setKpiText_1gwkp_404:hover{color:#007282}._nodata_1gwkp_418{font-family:Cairo,sans-serif!important;font-weight:400!important;font-size:14px!important;line-height:26px!important;letter-spacing:0px!important;color:#1e1e1e!important;margin-left:2rem}._barsOnBars_1gwkp_428{position:relative;border-radius:8px;border:1px solid #efefef;box-sizing:border-box;display:flex;flex-direction:column;align-items:flex-start;padding:16px;gap:8px;text-align:left;font-size:16px;color:#1e1e1e;font-family:Cairo,sans-serif;margin:1.5rem}._div_1gwkp_444{align-self:stretch;position:relative;height:28px;z-index:0}._tab_1gwkp_450{position:absolute;top:0;left:0;line-height:28px}._bar_1gwkp_328{position:absolute;top:10px;left:106px;border-radius:16px;background-color:#efefef;width:319px;height:8px;overflow:hidden}._barChild_1gwkp_466{position:absolute;top:calc(50% - 5px);left:0;border-radius:32px;background-color:#048f3e;width:0px;height:10px}._barsOnBarsTab_1gwkp_475{position:absolute;top:1px;left:498px;font-size:14px;line-height:26px;color:#7a7a7a;text-align:right}._barsOnBarsDiv_1gwkp_484{align-self:stretch;position:relative;height:28px;z-index:1}._barItem_1gwkp_490{position:absolute;top:calc(50% - 5px);left:0;border-radius:32px;background-color:#de2121;width:0px;height:10px}._setACompanyKpiToSeeAboveWrapper_1gwkp_499{margin:0!important;position:absolute;top:82px;left:calc(50% - 150px);background-color:#fff;display:flex;align-items:center;justify-content:center;padding:0 4px;z-index:2;font-size:12px;color:#7a7a7a}._setACompany_1gwkp_499{position:relative;line-height:24px}._cs_card_container_1ww92_1{margin:2rem 0;padding:2rem 1.5rem}._cs_card_header_1ww92_6{margin:0;padding-top:5px;font-family:Cairo,sans-serif!important;font-weight:700;font-size:1.5rem;line-height:2.5rem;letter-spacing:0px;color:#595959}._cs_card_content_wrapper_1ww92_18{display:grid;grid-template-columns:1fr 1fr;gap:1.5rem}._cs_card_header_section_div_1ww92_24{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px}._crs_stats_div_aojsv_1{display:flex;align-items:center;gap:1.5rem}._crs_percentage_bar_aojsv_7{height:8px;width:100%;background-color:#efefef}._crs_percentage_bar_aojsv_7 span{display:block;min-width:2px;height:8px}._crs_percentage_text_div_aojsv_19{cursor:pointer;display:flex;align-items:center;gap:.25rem;width:50%}._crs_percentage_text_div_aojsv_19 p{font-family:Cairo,sans-serif;font-weight:400;font-size:14px;line-height:26px;letter-spacing:0px;text-align:right;text-decoration-style:solid;text-decoration-thickness:0%;text-decoration-skip-ink:auto;color:#7a7a7a;margin:0;flex-grow:1;white-space:nowrap;display:flex;align-items:center;justify-content:flex-end}._crs_icon_aojsv_46{flex-shrink:0;width:16px;height:16px}._cr_container_1efqj_11{border:1px solid #dedede;height:100%;position:relative;display:flex;flex-direction:column;gap:2rem;transition:border-color .3s ease,box-shadow .3s ease}._cr_container_1efqj_11:hover{border-color:#cce5f1;box-shadow:0 0 2px 2px #cce5f1}._cr_inner_container_1efqj_25{padding:1.688rem 1.5rem 0}._cr_card_header_div_1efqj_30{display:flex;align-items:center;justify-content:space-between}._tooltips_1efqj_35{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}._cr_card_header_text_1efqj_41{display:flex;align-items:center;gap:.617rem;margin:0;font-family:Cairo,sans-serif;font-weight:400!important;font-size:1.25rem!important;line-height:2.5rem!important;letter-spacing:0px!important;color:#1e1e1e;transition:color .3s ease}._cr_container_1efqj_11:hover ._cr_card_header_text_1efqj_41{color:#007282}._cr_card_sub_header_text_1efqj_58{font-family:Cairo,sans-serif!important;font-weight:400!important;font-size:1rem!important;line-height:1.75rem!important;letter-spacing:0px!important;text-align:center!important;color:#7a7a7a!important;padding-bottom:8px;display:flex;gap:.5rem;align-items:center}._cr_card_sub_header_value_text_1efqj_72{font-family:Cairo,sans-serif!important;font-weight:700!important;font-size:1.25rem!important;line-height:2rem!important;letter-spacing:0px!important;color:#595959!important}._cr_card_header_text_1efqj_41 span{width:1.016rem;height:1.016rem;border-radius:50%;border:1px solid #9b9b9b}._cr_card_header_text_1efqj_41 span svg{display:block}._cr_ratings_div_wrapper_1efqj_92{display:flex;align-items:center;justify-content:space-between;margin-top:1.563rem}._cr_ratings_div_divider_1efqj_99{width:1px;height:57px}._cr_ratings_div_1efqj_92{display:flex;flex-direction:column;align-items:center}._cr_green_rating_box_1efqj_110{display:flex;align-items:center;border:1px solid #c3e2d0;width:fit-content;gap:3px;padding:0 5px}._cr_target_rating_box_1efqj_119{border:1px solid #a7e3ee}._cr_stats_wrapper_1efqj_123{display:flex;flex-direction:column;gap:8px;margin-top:1.5rem;border:1px solid #efefef;padding:1.5rem}._cr_container_loading_1efqj_132{display:flex;justify-content:center;align-items:center;height:100%}._insights_1efqj_138{font-family:Cairo,sans-serif!important;font-weight:700;font-size:14px;line-height:26px}._healthInsurance_1efqj_145{text-decoration:underline;font-weight:700}._recordedTheLowest_1efqj_150{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6}._recordedTheLowestBold_1efqj_156{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6;font-weight:700}._kpiContainer_1efqj_162{display:flex;align-items:center;gap:4px}._notSetText_1efqj_168{color:#7a7a7a;font-size:14px;font-family:Cario,sans-serif;line-height:26px;font-weight:400}._separator_1efqj_176{color:#efefef;font-size:14px}._setKpiText_1efqj_181{color:#7a7a7a;font-size:14px;cursor:pointer;text-decoration:none;font-family:Cario,sans-serif;line-height:26px;font-weight:400}._setKpiText_1efqj_181:hover{color:#007282}._nodata_1efqj_196{font-family:Cairo,sans-serif!important;font-weight:400!important;font-size:14px!important;line-height:26px!important;letter-spacing:0px!important;color:#1e1e1e!important}._legend_text_div_2m6gw_1{display:flex;align-items:center;gap:8px;color:#7a7a7a;font-family:Cairo,sans-serif;font-size:1.125rem;font-style:normal;font-weight:400;line-height:26px;white-space:nowrap}._legend_text_div_2m6gw_1 span{color:#595959;font-size:18px;font-style:normal;font-weight:700;line-height:32px}._legend_action_btn_div_2m6gw_24{display:flex;align-items:center;gap:4px;cursor:pointer!important;padding-top:0;padding-bottom:6px;font-family:Cairo,sans-serif;color:#007282;font-size:14px!important;font-style:normal;font-weight:400;line-height:26px}p,h1,h2,h3,h4,h5,h6{margin:0}._cr_container_11ntr_11{height:100%;position:relative;display:flex;flex-direction:column;gap:2rem;border:1px solid #dedede;transition:border-color .3s ease,box-shadow .3s ease}._cr_container_11ntr_11:hover{border-color:#cce5f1;box-shadow:0 0 2px 2px #cce5f1}._cr_container_11ntr_11:hover ._cr_card_header_text_11ntr_26,._cr_container_11ntr_11:hover ._hoverTooltip_11ntr_29{color:#007282}._cr_inner_container_11ntr_32{padding:1.688rem 0 1.5rem .5rem}._cr_card_header_div_11ntr_37{display:flex;align-items:center;justify-content:space-between;padding:0rem .8rem 0}._tooltips_11ntr_43{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}._cr_card_header_text_11ntr_26{display:flex;align-items:center;gap:.617rem;margin:0;font-family:Cairo,sans-serif;font-weight:400!important;font-size:1.25rem!important;line-height:2.5rem!important;letter-spacing:0px!important;color:#1e1e1e}._cr_card_sub_header_text_11ntr_63{font-family:Cairo,sans-serif!important;font-weight:400!important;font-size:1rem!important;line-height:1.75rem!important;letter-spacing:0px!important;text-align:center!important;color:#7a7a7a!important;padding-bottom:8px}._cr_card_sub_header_value_text_11ntr_74{font-family:Cairo,sans-serif!important;font-weight:700!important;font-size:1.25rem!important;line-height:2rem!important;letter-spacing:0px!important;color:#595959!important}._cr_card_header_text_11ntr_26 span{width:1.016rem;height:1.016rem;border-radius:50%;border:1px solid #9b9b9b}._cr_card_header_text_11ntr_26 span svg{display:block}._cr_ratings_div_wrapper_11ntr_94{display:flex;align-items:center;justify-content:center;gap:6.5rem;margin-top:1.5rem}._cr_ratings_div_divider_11ntr_102{width:1px;height:57px}._cr_ratings_div_11ntr_94{display:flex;flex-direction:column;align-items:center}._cr_sentiment_breakdown_11ntr_114{display:flex;align-items:center;gap:.5rem}._cr_sentiment_item_11ntr_120{font-family:Cairo,sans-serif!important;font-weight:700!important;font-size:1.25rem!important;line-height:2rem!important;letter-spacing:0px!important;color:#595959!important}._cr_sentiment_divider_11ntr_131{width:1px;height:1rem}._cr_card_bottom_div_11ntr_136{display:flex;align-items:center;justify-content:space-between;height:48px;border-top:1px solid #dedede;padding:0 .5rem;margin-top:1rem;border-bottom-left-radius:.5rem;border-bottom-right-radius:.5rem}._cr_card_bottom_div_11ntr_136>svg{cursor:pointer}._cr_card_bottom_div_content_11ntr_154{display:flex;align-items:center;gap:.5rem}._cr_card_bottom_div_content_11ntr_154 p{margin-bottom:unset}._cr_card_bottom_sparkle_div_11ntr_164{background:linear-gradient(91deg,#ede6ef 17.69%,#d7f6fa 119.74%);padding:4px 8px;border-radius:4px}._cr_container_loading_11ntr_170{display:flex;justify-content:center;align-items:center;min-height:478px;height:100%}._healthInsurance_11ntr_178{text-decoration:underline;font-weight:700}._recordedTheLowest_11ntr_183{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6}._recordedTheLowestBold_11ntr_189{font-family:Cairo,sans-serif;font-size:.95rem;line-height:1.6;font-weight:700}._cs_card_container_inku8_1{padding:1.25rem 1.25rem 0rem;margin-top:2rem}._cs_card_header_inku8_7{margin:0;padding-top:5px;font-family:Cairo,sans-serif!important;font-weight:700;font-size:1.5rem;line-height:2.5rem;letter-spacing:0px;color:#595959}._cr_card_header_text_inku8_18{display:flex;align-items:center;gap:.617rem;margin:0;font-family:Cairo,sans-serif;font-weight:400!important;font-size:1.25rem!important;line-height:2.5rem!important;letter-spacing:0px!important;color:#1e1e1e}._cr_card_sub_header_text_inku8_31{font-family:Cairo,sans-serif!important;font-weight:400!important;font-size:1rem!important;line-height:1.75rem!important;letter-spacing:0px!important;text-align:center!important;color:#7a7a7a!important;padding-bottom:8px}._cr_card_sub_header_value_text_inku8_42{font-family:Cairo,sans-serif!important;font-weight:700!important;font-size:1.25rem!important;line-height:2rem!important;letter-spacing:0px!important;color:#595959;display:flex;align-items:center;justify-content:center}._cs_card_content_wrapper_inku8_56{display:grid;grid-template-columns:1fr 1fr;gap:1.5rem;padding-bottom:1.5rem}._cs_card_header_section_div_inku8_63{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px}._overview_label_jnbwc_1{all:unset!important;font-family:Cairo,sans-serif!important;font-size:2rem!important;line-height:3rem!important;letter-spacing:0!important;color:#595959!important;margin-top:100rem!important}._pdc_wrapper_jnbwc_11{display:grid;grid-template-columns:3fr 2fr;gap:1.5rem}:root{--radius-05: 4px;--spacing-05: 8px;--spacing-1: 16px}._main_div_1t3se_8{display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #dedede;padding:2rem 0 1.5rem}._heading_h2_1t3se_16{font-weight:700;font-size:2rem;line-height:48px;letter-spacing:0px;vertical-align:middle;color:#1e1e1e}._filter_div_1t3se_26{display:flex;align-items:center;gap:.75rem;padding:1rem;border-radius:1rem;border:1px solid #dedede;width:40.4375rem;white-space:nowrap}._filter_text_lable_1t3se_37{font-weight:700;font-size:1rem;line-height:1.75rem;letter-spacing:0px;text-align:center;vertical-align:middle}._filter_date_1t3se_47,._filter_dropdown_1t3se_51{width:15rem}._icon_1t3se_55{padding-left:.8rem;cursor:pointer}._overlay_1t3se_62{position:fixed;inset:0;background-color:#0003;display:flex;align-items:center;justify-content:center;z-index:50}._popoverContainer_1t3se_72{background-color:#fff;border-radius:.5rem;box-shadow:0 10px 15px -3px #0000001a,0 4px 6px -2px #0000000d;width:100%;max-width:28rem;margin-left:1rem;margin-right:1rem;margin-bottom:5rem}._header_1t3se_84{display:flex;justify-content:space-between;align-items:baseline;padding:1rem;border-bottom:1px solid #e5e7eb}._headerTitleContainer_1t3se_92{display:flex;align-items:baseline}._headerTitle_1t3se_92{font-weight:500;font-size:1.125rem;line-height:1.75rem;margin-left:.5rem}._closeButton_1t3se_104{color:#6b7280}._closeButton_1t3se_104:hover{color:#374151}._bodyContainer_1t3se_112{padding:1.5rem}._confirmPopContainer_1t3se_116{display:flex;flex-direction:column;gap:.5rem;margin-bottom:1rem}._title_1t3se_123{font-size:1.125rem;line-height:1.75rem;font-weight:500}._message_1t3se_129{color:#1e1e1e}._footerContainer_1t3se_133{display:flex;justify-content:space-between;gap:.75rem;padding:1rem;margin-top:5rem}._footerBtnContainer_1t3se_141{display:flex;gap:.75rem;justify-content:space-between}._popoverHeaderText_1t3se_147{font-size:1.25rem;font-weight:500;line-height:1.5;color:#333;margin-bottom:2rem}._layout_main_div_ghybr_1{font-family:Cairo,sans-serif;padding:1.5rem;background-color:#f7f7f7}._header_ghybr_7{position:sticky;top:0;z-index:100;background-color:#f7f7f7}._contentListAdjusted_ghybr_14{width:24px;position:relative;height:24px;overflow:hidden;flex-shrink:0;object-fit:cover}._navigatedToThe_ghybr_22{width:410px;position:relative;line-height:26px;display:flex;align-items:center;flex-shrink:0}._top_ghybr_30{display:flex;flex-direction:row;align-items:center;justify-content:center;gap:16px}._serviceGroup2_ghybr_37{flex:1;position:relative;line-height:26px}._iconarrowsoutsimple_ghybr_42{width:24px;position:relative;max-height:100%}._insightBars_ghybr_47{align-self:stretch;border-radius:8px;background-color:#f7f7f7;overflow:hidden;display:flex;flex-direction:row;align-items:center;justify-content:flex-end;padding:8px;gap:8px;cursor:pointer;color:#1e1e1e}._popover_ghybr_61{width:30rem;position:absolute;box-shadow:0 0 5px #0000000a,0 24px 32px #00000005;border-radius:0 0 16px 16px;background-color:#fff;border:1px solid #dedede;box-sizing:border-box;overflow:hidden;display:flex;flex-direction:column;align-items:flex-end;justify-content:flex-start;padding:8px;gap:8px;text-align:left;font-size:14px;color:#595959;font-family:Cairo,sans-serif}._popoverIcon_ghybr_82{position:absolute;background:#fff;padding:1rem;border-bottom-right-radius:.5rem;border-bottom-left-radius:.5rem;border:1px solid #dedede}._contentBreadcrumbs_kf7qj_1{display:flex;flex-wrap:wrap;padding:.75rem 0}._contentBreadcrumbs_kf7qj_1 ._uielBreadcrumbDesktop_kf7qj_6{display:flex;gap:.125rem}._contentBreadcrumbs_kf7qj_1 ._uielBreadcrumbDesktop_kf7qj_6 ._uielBreadcrumbLink_kf7qj_10{cursor:pointer;margin:0;color:#595959;font-size:.875rem;font-family:Cairo,sans-serif}._contentBreadcrumbs_kf7qj_1 ._uielBreadcrumbDesktop_kf7qj_6 ._uielBreadcrumbLink_kf7qj_10._uielActive_kf7qj_17{text-decoration:none;color:#595959}._contentBreadcrumbs_kf7qj_1 ._uielBreadcrumbDesktop_kf7qj_6 ._uielBreadcrumbLink_kf7qj_10._uielPrevious_kf7qj_21{text-decoration:underline;color:#007282}._contentBreadcrumbs_kf7qj_1 ._uielBreadcrumbDesktop_kf7qj_6 ._uielBreadcrumbSeparator_kf7qj_25{color:#6c757d;margin:0 .25rem}._cs_card_container_101dt_1{display:flex;gap:1.5rem;margin:3.5rem 0 4rem;width:100%}._card_101dt_8{background-color:#fff;border-radius:1rem;padding:1rem 1rem 1.5rem;box-shadow:0 2px 8px #0000000d;display:flex;flex-direction:column;width:100%;box-sizing:border-box;gap:1.5rem}._peakCard_101dt_21{background-color:#fff;border-radius:1rem;padding:1rem 1rem .75rem;box-shadow:0 2px 8px #0000000d;display:flex;flex-direction:column;width:100%;box-sizing:border-box;gap:1.5rem}._header_101dt_35{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}._title_101dt_42{font-size:1.125rem;font-weight:400;line-height:2rem;color:#7a7a7a}._badge_101dt_49{display:inline-flex;align-items:center;border-radius:16px}._badgeIcon_101dt_55{color:#555;margin-right:4px}._badgeText_101dt_60{font-size:12px;color:#555}._body_101dt_66{display:flex;justify-content:space-between;align-items:center}._active_101dt_72{opacity:1!important}._valueGroup_101dt_77{display:flex;align-items:center;gap:1rem}._iconWrapper_101dt_83{border-radius:50%;display:flex;align-items:center;justify-content:center}._stopwatchIcon_101dt_90{color:#662577;width:24px;height:24px}._mainValue_101dt_96{font-size:24px;font-weight:700;color:#1e1e1e;line-height:2.225rem;display:flex;align-items:center;gap:.5rem}._peakTimeMainValue_101dt_106{transition:opacity 1s ease;font-size:24px;font-weight:700;color:#1e1e1e;line-height:2.225rem;display:flex;align-items:center;gap:.5rem}._warningIcon_101dt_117{color:#9b9b9b;width:18px;height:18px}._changeGroup_101dt_124{display:flex;align-items:center}._upArrowIcon_101dt_129{color:#e03e3e;width:12px;height:12px;margin-right:4px}._changeTextRed_101dt_136{font-size:.875rem;font-weight:400;line-height:1.5rem;color:#e03e3e}._changeTextGreen_101dt_143{font-size:.875rem;font-weight:400;line-height:1.5rem;color:#048f3e}._subText_101dt_150{font-size:10px;font-weight:400;color:#777;margin-left:2px}@media screen and (max-width:480px){._card_101dt_8{padding:12px}._title_101dt_42{font-size:1rem}._badgeText_101dt_60{font-size:11px}._iconWrapper_101dt_83{padding:6px;margin-right:8px}._mainValue_101dt_96{font-size:20px}._warningIcon_101dt_117,._upArrowIcon_101dt_129{width:10px;height:10px;margin-left:4px;margin-right:2px}._changeText_101dt_136{font-size:11px}._subText_101dt_150{font-size:9px}._header_101dt_35{flex-direction:column;align-items:flex-start}._badge_101dt_49{margin-top:8px}._body_101dt_66{flex-direction:column;align-items:flex-start}._changeGroup_101dt_124{margin-top:10px}}._controlChild_101dt_206{width:7px;position:relative;border-radius:50%;background-color:#007282;height:7px;cursor:pointer}._controlItem_101dt_214{width:7px;position:relative;border-radius:50%;background-color:#9b9b9b;height:7px;cursor:pointer}._control_101dt_206{margin-top:-.75rem;width:100%;display:flex;flex-direction:row;align-items:flex-start;justify-content:center;gap:8px}._noData_101dt_232{font-weight:400;font-size:.875rem}._card_lcw0v_1{background-color:#fff;border-radius:1rem;padding:2rem 1.5rem;box-shadow:0 2px 8px #0000000d;display:flex;flex-direction:column;width:100%;box-sizing:border-box;gap:1rem;margin-bottom:4rem}._header_lcw0v_16{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}._title_lcw0v_23{font-size:1.5rem;font-weight:700;line-height:2.5rem;color:#1e1e1e;display:flex;align-items:center}._badge_lcw0v_32{display:inline-flex;align-items:center;border-radius:16px}._body_lcw0v_39{display:flex;justify-content:space-between;align-items:center}._periodToggle_lcw0v_45{display:flex;background-color:transparent;border-radius:4px;overflow:visible;gap:8px;border:none}._periodButtons_lcw0v_53{display:flex;background-color:#fff;border-radius:4px;padding:6px;gap:4px;font-family:Cairo,sans-serif;font-weight:700;font-size:18px;line-height:28px}._periodButton_lcw0v_53{border:1px solid #e0e0e0;border-radius:4px;background:#fff;cursor:pointer;font-size:1rem;color:#662577;gap:4px;padding:4px 10px;font-family:Cairo,sans-serif;font-weight:400;line-height:28px}._activePeriod_lcw0v_79{background-color:#ede6ef;color:#662577;font-weight:700;border-color:#fff}._infoIcon_lcw0v_86{color:#9b9b9b;width:1.5rem;height:1.5rem;margin-left:1rem}._ProgressIndicator_lcw0v_93{margin-bottom:3.5rem;display:flex;align-items:center;justify-content:space-between}._chartContainer_lcw0v_100 .apexcharts-legend-series{margin:0 10px}._chartContainer_lcw0v_100 .apexcharts-legend-series input[type=checkbox]{width:16px;height:16px;accent-color:#007282}._chartWrapper_lcw0v_110{position:relative;overflow:visible!important;width:100%;height:auto}._chartContainer_lcw0v_100{position:relative;background:#fff;border-radius:8px;z-index:1}._cr_container_loading_lcw0v_124{display:flex;justify-content:center;align-items:center;min-height:50vh;height:100%}._card_anet0_1{background-color:#fff;border-radius:1rem;padding:2rem 1.5rem 4rem;box-shadow:0 2px 8px #0000000d;display:flex;flex-direction:column;width:100%;box-sizing:border-box;gap:1rem;margin-bottom:4rem}._header_anet0_16{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}._badge_anet0_23{display:inline-flex;align-items:center;border-radius:16px}._body_anet0_30{display:flex;justify-content:space-between;align-items:center}._periodToggle_anet0_36{display:flex;background-color:transparent;border-radius:4px;overflow:visible;gap:8px;border:none}._periodButtons_anet0_44{display:flex;background-color:#fff;border-radius:4px;padding:6px;gap:4px;font-family:Cairo,sans-serif;font-weight:700;font-size:18px;line-height:28px}._periodButton_anet0_44{border:1px solid #e0e0e0;border-radius:4px;background:#fff;cursor:pointer;font-size:1rem;color:#662577;gap:4px;padding:4px 10px;font-family:Cairo,sans-serif;font-weight:400;line-height:28px}._activePeriod_anet0_70{background-color:#ede6ef;color:#662577;font-weight:700;border-color:#fff}._ProgressIndicator_anet0_77{margin-bottom:3.5rem;display:flex;align-items:center;justify-content:space-between}._chartContainer_anet0_84{position:relative;z-index:1;background:#fff;border-radius:8px}._chartContainer_anet0_84 .apexcharts-legend-series{margin:0 10px}._chartContainer_anet0_84 .apexcharts-legend-series input[type=checkbox]{width:16px;height:16px;accent-color:#007282}._chartWrapper_anet0_102,._chartWrapperBottomMargin_anet0_110{position:relative;overflow:visible!important;width:100%;height:auto;margin-bottom:4rem}._innerCard_anet0_118{background-color:#fff;border:1px solid #dedede;border-radius:1rem;padding:1.5rem;width:100%;display:flex;flex-direction:column;gap:2.25rem;margin:0 auto;box-shadow:0 2px 4px #0000000d;transition:padding .2s ease-in-out}._title_anet0_133{justify-content:center;display:flex;align-items:center;font-size:18px;font-weight:700;color:#1e1e1e;text-align:center;margin:0 0 24px;line-height:2.5rem;transition:font-size .2s ease-in-out,margin-bottom .2s ease-in-out}._mainTitle_anet0_146{justify-content:center;display:flex;align-items:center;font-size:1.5rem;font-weight:700;color:#595959;text-align:center;margin:0 0 24px;line-height:2.5rem;gap:1rem;transition:font-size .2s ease-in-out,margin-bottom .2s ease-in-out}._gridContainer_anet0_161{display:grid;grid-template-columns:repeat(2,1fr);gap:24px 40px}._item_anet0_167{display:flex;flex-direction:column;gap:8px}._labelRow_anet0_173{display:flex;justify-content:space-between;align-items:center}._labelText_anet0_179{display:flex;align-items:center;font-size:1rem;color:#595959;transition:font-size .2s ease-in-out}._percentageWrapper_anet0_187{display:flex;align-items:center;gap:4px}._percentageText_anet0_193{font-size:1rem;color:#007282;transition:font-size .2s ease-in-out}._infoIcon_anet0_199{display:flex;font-size:12px;line-height:1;color:#9b9b9b;width:1.5rem;height:1.5rem;transition:font-size .2s ease-in-out}._progressBar_anet0_209{background-color:#f0f0f0;width:100%;height:8px;border-radius:4px;overflow:hidden;transition:height .2s ease-in-out}._filledBar_anet0_218{background-color:teal;height:100%;border-radius:4px 0 0 4px;transition:width .2s ease-in-out}@media(max-width:600px){._card_anet0_1{padding:16px}._title_anet0_133{font-size:16px;margin-bottom:16px}._gridContainer_anet0_161{grid-template-columns:1fr;gap:16px}._labelText_anet0_179,._percentageText_anet0_193{font-size:13px}._infoIcon_anet0_199{font-size:11px}._progressBar_anet0_209{height:6px}}._card_1si8w_1{background-color:#fff;border-radius:1rem;padding:2rem 1.5rem;box-shadow:0 2px 8px #0000000d;display:flex;flex-direction:column;width:100%;box-sizing:border-box;gap:1rem;margin-bottom:4rem}._header_1si8w_16{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}._title_1si8w_23{font-size:1.5rem;font-weight:700;line-height:2.5rem;color:#595959}._badge_1si8w_30{display:inline-flex;align-items:center;border-radius:16px}._body_1si8w_37{display:flex;justify-content:space-between;align-items:center}._periodToggle_1si8w_43{display:flex;background-color:transparent;border-radius:4px;overflow:visible;gap:8px;border:none}._periodButtons_1si8w_51{display:flex;background-color:#fff;border-radius:4px;padding:6px;gap:4px;font-family:Cairo,sans-serif;font-weight:700;font-size:18px;line-height:28px}._periodButton_1si8w_51{border:1px solid #e0e0e0;border-radius:4px;background:#fff;cursor:pointer;font-size:1rem;color:#662577;gap:4px;padding:4px 10px;font-family:Cairo,sans-serif;font-weight:400;line-height:28px}._activePeriod_1si8w_77{background-color:#ede6ef;color:#662577;font-weight:700;border-color:#fff}._infoIcon_1si8w_84{color:#9b9b9b;width:1.5rem;height:1.5rem;margin-left:1rem}._ProgressIndicator_1si8w_91{margin-bottom:1rem;display:flex;align-items:center;justify-content:space-between}._chartContainer_1si8w_98{background:#fff;border-radius:8px;position:relative;z-index:1}._chartContainer_1si8w_98 .apexcharts-legend-series{margin:0 10px}._chartContainer_1si8w_98 .apexcharts-legend-series input[type=checkbox]{width:16px;height:16px;accent-color:#007282}._chartWrapper_1si8w_116{position:relative;overflow:visible!important;width:100%;height:auto}._container_1ac7x_1{display:grid;grid-template-columns:1fr 1fr;gap:1rem;padding:1rem;background-color:#f9fafb;min-height:25vh}._card_1ac7x_10{background-color:#fff;border-radius:.5rem;padding:1rem;box-shadow:0 1px 3px #0000001a;border:1px solid #e5e7eb;height:169px;display:flex;flex-direction:column}._header_1ac7x_21{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:1rem}._title_1ac7x_28{color:#7a7a7a;font-size:18px;font-weight:400;margin:0;font-family:Cairo,sans-serif;line-height:30px}._badge_1ac7x_37{display:flex;align-items:center;background-color:#eff6ff;color:#2563eb;padding:.25rem .5rem;border-radius:9999px;font-size:.75rem;font-weight:500}._badgeDot_1ac7x_48{width:.375rem;height:.375rem;background-color:#3b82f6;border-radius:50%;margin-right:.375rem}._valuesContainer_1ac7x_56{display:flex;justify-content:space-between;align-items:flex-start;gap:1.5rem}._valueGroup_1ac7x_63{flex:1;text-align:center}._valueRow_1ac7x_68,._ltrRow_1ac7x_75{display:flex;align-items:center;justify-content:center;gap:.5rem;margin-bottom:.25rem}._rtlRow_1ac7x_84{flex-direction:row-reverse;display:flex;align-items:center;justify-content:center;gap:.5rem;margin-bottom:.25rem}._mainValue_1ac7x_93{font-size:24px;font-weight:700;color:#1e1e1e;font-family:Cairo,sans-serif;line-height:40px}._noRating_1ac7x_100{font-size:14px;font-weight:400;color:#1e1e1e;font-family:Cairo,sans-serif}._subtitle_1ac7x_107{color:#7a7a7a;font-weight:400;font-size:18px;line-height:26px;font-family:Cairo,sans-serif}._changeTextDecrease_1ac7x_115{color:#048f3e;font-weight:400;font-size:14px;line-height:26px;font-family:Cairo,sans-serif}._changeTextIncrease_1ac7x_123{color:#de2121;font-weight:400;font-size:14px;line-height:26px;font-family:Cairo,sans-serif}._tooltips_1ac7x_131{font-family:Cairo,sans-serif;font-weight:400;font-size:14px;line-height:20px}._holdValueRow_1ac7x_138{display:flex;align-items:center;gap:.5rem;margin-bottom:.5rem}._chartIcon_1ac7x_145{display:flex;gap:.125rem}._pauseIcon_1ac7x_150{color:#662577;width:22px;height:24px}._bar_1ac7x_156{width:.25rem;height:1rem;background-color:#8b5cf6;border-radius:.125rem}._barSmall_1ac7x_163{width:.25rem;height:.75rem;background-color:#c4b5fd;border-radius:.125rem}._holdValueContainer_1ac7x_170{flex:1;display:flex;flex-direction:row;justify-content:space-between;align-items:center}._noData_1ac7x_178{text-align:center;padding:1rem;color:#666;font-style:italic}._noData_1ac7x_178 ._subtitle_1ac7x_107{font-size:.875rem;color:#999;margin-top:.25rem}._warningIcon_1ac7x_191{color:#666;font-size:1.5rem;margin-left:.5rem;vertical-align:middle;margin-top:22px;width:18px;height:18px}._card_dlv18_1{background-color:#fff;border-radius:1rem;padding:1.5rem;box-shadow:0 2px 8px #0000000d;display:flex;flex-direction:column;width:100%;box-sizing:border-box;gap:1rem;margin-bottom:1.5rem;font-family:Cairo,sans-serif}._header_dlv18_16{display:flex;justify-content:space-between;align-items:center}._title_dlv18_23{font-size:24px;font-weight:700;line-height:40px;color:#1e1e1e;gap:8px;display:flex;align-items:center;text-align:center;transition:font-size .2s ease-in-out,margin-bottom .2s ease-in-out;font-family:Cairo,sans-serif}._badge_dlv18_37{display:inline-flex;align-items:center;border-radius:16px}._body_dlv18_44{display:flex;justify-content:space-between;align-items:center}._periodToggle_dlv18_50{display:flex;align-items:center;background-color:transparent;border-radius:4px;overflow:visible;gap:8px;border:none}._periodButtons_dlv18_60{display:flex;background-color:#fff;border-radius:4px;padding:6px;gap:4px;font-family:Cairo,sans-serif;font-weight:700;font-size:18px;line-height:28px}._periodButton_dlv18_60{border:1px solid #e0e0e0;border-radius:4px;background:#fff;cursor:pointer;font-size:1rem;color:#662577;gap:4px;padding:4px 10px;font-family:Cairo,sans-serif;font-weight:400;line-height:28px}._activePeriod_dlv18_87{background-color:#ede6ef;color:#662577;font-weight:700;border-color:#fff}._infoIcon_dlv18_94{margin-left:1rem;width:1.5rem;height:1.5rem;color:#9b9b9b}._ProgressIndicator_dlv18_101{margin-bottom:1.5rem;display:flex;align-items:flex-start;justify-content:space-between;gap:16px}._chartContainer_dlv18_110{background:#fff;border-radius:8px;position:relative;width:100%;height:400px;z-index:1;min-width:fit-content}._chartContainer_dlv18_110 .apexcharts-legend-series{margin:0 10px}._chartContainer_dlv18_110 .apexcharts-legend-series input[type=checkbox]{width:16px;height:16px;accent-color:#007282}._chartWrapper_dlv18_130{position:relative;overflow:visible!important;height:auto;margin-bottom:4rem;scroll-behavior:smooth;padding:0 10px 10px;max-width:100%;overflow-x:auto;width:100%}._innerCard_dlv18_143{background-color:#fff;border:1px solid #dedede;border-radius:1rem;padding:1.5rem;width:100%;display:flex;flex-direction:column;gap:2.25rem;margin:0 auto;box-shadow:0 2px 4px #0000000d;transition:padding .2s ease-in-out}._gridContainer_dlv18_159{display:grid;grid-template-columns:repeat(2,1fr);gap:24px 40px}._item_dlv18_165{display:flex;flex-direction:column;gap:8px}._labelRow_dlv18_171{display:flex;justify-content:space-between;align-items:center}._labelText_dlv18_177{font-size:1rem;color:#595959;transition:font-size .2s ease-in-out}._percentageWrapper_dlv18_183{display:flex;align-items:center;gap:4px}._percentageText_dlv18_189{font-size:1rem;color:#007282;transition:font-size .2s ease-in-out}._progressBar_dlv18_195{background-color:#f0f0f0;width:100%;height:8px;border-radius:4px;overflow:hidden;transition:height .2s ease-in-out}._filledBar_dlv18_204{background-color:teal;height:100%;border-radius:4px 0 0 4px;transition:width .2s ease-in-out}._title_dlv18_23 h2{font-size:24px;font-weight:700;color:#2c3e50;margin:0;display:flex;align-items:center;gap:8px;font-family:Cairo,sans-serif}._tabs_dlv18_225{margin-bottom:24px}._bottomCard_dlv18_230{background-color:#fff;border-radius:16px;border:1px solid #e5e7eb;overflow:hidden;box-shadow:0 1px 3px #0000001a}._bottomCardHeader_dlv18_245{background-color:#f7f7f7;padding:16px 20px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #e5e7eb}._bottomCardTitle_dlv18_254{font-size:18px;font-weight:700;color:#2c3e50;margin:0;font-family:Cairo,sans-serif}._tooltips_dlv18_271{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px;color:#1e1e1e}._viewListButton_dlv18_279{background:#fff;border:1px solid #d1d5db;color:#6b7280;font-size:14px;cursor:pointer;padding:6px 12px;border-radius:6px;font-family:Cairo,sans-serif;font-weight:400;transition:all .2s ease}._bottomCardContent_dlv18_294::-webkit-scrollbar{width:6px}._bottomCardContent_dlv18_294::-webkit-scrollbar-track{background:#f1f1f1;border-radius:10px}._bottomCardContent_dlv18_294::-webkit-scrollbar-thumb{background:#c1c1c1;border-radius:10px}._bottomCardContent_dlv18_294::-webkit-scrollbar-thumb:hover{background:#a1a1a1}._bottomCardItem_dlv18_312{padding:16px 20px;border-bottom:1px solid #f3f4f6;transition:background-color .2s ease}._bottomCardItem_dlv18_312:hover{background-color:#eff9fb}._bottomCardItem_dlv18_312:last-child{border-bottom:none}._itemName_dlv18_326{font-family:Cairo,sans-serif;font-weight:600;font-size:14px;color:#1f2937;margin-bottom:8px}._itemStats_dlv18_334{display:flex;align-items:center;gap:16px;flex-wrap:wrap;font-family:Cairo,sans-serif;font-size:14px}._avgDuration_dlv18_343{color:#1f2937;font-weight:500}._totalCalls_dlv18_348,._totalCallss_dlv18_352{color:#6b7280;font-weight:400}._totalCallss_dlv18_352:hover{color:#007282;text-decoration:underline;text-decoration-color:#007282}._aboveTarget_dlv18_362{color:#6b7280;font-weight:400}._aboveTarget_dlv18_362:hover{color:#007282;text-decoration:underline;text-decoration-color:#007282}._viewCallsButton_dlv18_376{background:none;border:none;color:#0891b2;font-size:14px;cursor:pointer;padding:4px 0;font-family:Cairo,sans-serif;font-weight:500;margin-left:auto}._viewCallsButton_dlv18_376:hover{color:#0e7490}._statsSeparator_dlv18_393{display:inline-block;width:1px;height:12px;background-color:#d1d5db;margin:0 4px}._ratingBadge_dlv18_402{display:inline-flex;align-items:center;gap:4px;background-color:#fef2f2;border:1px solid #fecaca;border-radius:12px;padding:2px 8px;font-size:12px;font-weight:500;color:#dc2626;margin-right:8px}._ratingBadge_dlv18_402:before{content:"★";font-size:10px}._departmentText_dlv18_422{color:#6b7280;font-size:13px;font-weight:400;margin-left:8px}@media(max-width:1024px){._bottomCardsContainer_dlv18_230{grid-template-columns:1fr;gap:16px}._header_dlv18_16{flex-direction:column;align-items:flex-start;gap:16px}}@media(max-width:768px){._card_dlv18_1{padding:16px}._title_dlv18_23 h2{font-size:20px}._bottomCard_dlv18_230{padding:0}._bottomCardHeader_dlv18_245{flex-direction:column;align-items:flex-start;gap:12px;padding:16px}._bottomCardContent_dlv18_294{padding:0 16px 16px}._itemStats_dlv18_334{flex-direction:column;align-items:flex-start;gap:8px}._viewCallsButton_dlv18_376{margin-left:0;align-self:flex-start}}@media(max-width:480px){._periodButtons_dlv18_60{width:100%}._periodButton_dlv18_60{flex:1;text-align:center}._bottomCardItem_dlv18_312{padding:12px}._itemName_dlv18_326{font-size:14px}._itemStats_dlv18_334{font-size:12px}}@media(max-width:600px){._card_dlv18_1{padding:16px}._title_dlv18_23{font-size:14px;margin-bottom:16px}._gridContainer_dlv18_159{grid-template-columns:1fr;gap:16px}._labelText_dlv18_177,._percentageText_dlv18_189{font-size:13px}._infoIcon_dlv18_94{font-size:11px}._progressBar_dlv18_195{height:6px}}._bottomCardContent_dlv18_294{display:flex;flex-direction:column;gap:12px;max-height:300px;overflow-y:auto;padding:0}._bottomCardContent_dlv18_294._twoColumnLayout_dlv18_550{display:flex;flex-direction:row;gap:20px;max-height:none;overflow-y:visible;align-items:flex-start}._leftColumn_dlv18_560,._rightColumn_dlv18_568{flex:1;display:flex;flex-direction:column;gap:12px}._bottomCardContent_dlv18_294._twoColumnLayout_dlv18_550 ._bottomCardItem_dlv18_312{width:100%;margin:0}._bottomCardsContainer_dlv18_230{display:grid;grid-template-columns:1fr 1fr;gap:24px;margin-top:32px}._bottomCardsContainer_dlv18_230._singleColumn_dlv18_590{grid-template-columns:1fr}._card_1guyv_1{background-color:#fff;border-radius:1rem;padding:2rem 1.5rem 4rem;box-shadow:0 2px 8px #0000000d;display:flex;flex-direction:column;width:100%;box-sizing:border-box;gap:1rem;margin-bottom:4rem}._header_1guyv_16{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}._badge_1guyv_23{display:inline-flex;align-items:center;border-radius:16px}._body_1guyv_30{display:flex;justify-content:space-between;align-items:center}._periodToggle_1guyv_36{display:flex;background-color:transparent;border-radius:4px;overflow:visible;gap:8px;border:none}._periodButtons_1guyv_44{display:flex;background-color:#fff;border-radius:4px;padding:6px;gap:4px;font-family:Cairo,sans-serif;font-weight:700;font-size:18px;line-height:28px}._periodButton_1guyv_44{border:1px solid #e0e0e0;border-radius:4px;background:#fff;cursor:pointer;font-size:1rem;color:#662577;gap:4px;padding:4px 10px;font-family:Cairo,sans-serif;font-weight:400;line-height:28px}._activePeriod_1guyv_70{background-color:#ede6ef;color:#662577;font-weight:700;border-color:#fff}._ProgressIndicator_1guyv_77{margin-bottom:3.5rem;display:flex;align-items:center;justify-content:space-between}._chartContainer_1guyv_84{position:relative;z-index:1;background:#fff;border-radius:8px}._chartContainer_1guyv_84 .apexcharts-legend-series{margin:0 10px}._chartContainer_1guyv_84 .apexcharts-legend-series input[type=checkbox]{width:16px;height:16px;accent-color:#007282}._chartWrapper_1guyv_102{position:relative;overflow:visible!important;width:100%;height:auto;margin-bottom:4rem}._innerCard_1guyv_110{background-color:#fff;border:1px solid #dedede;border-radius:1rem;padding:1.5rem;width:100%;display:flex;flex-direction:column;gap:2.25rem;margin:0 auto;box-shadow:0 2px 4px #0000000d;transition:padding .2s ease-in-out}._title_1guyv_125{font-size:18px;font-weight:700;color:#1e1e1e;text-align:center;margin:0 0 24px;line-height:2.5rem;transition:font-size .2s ease-in-out,margin-bottom .2s ease-in-out}._gridContainer_1guyv_136{display:grid;grid-template-columns:repeat(2,1fr);gap:24px 40px}._item_1guyv_142{display:flex;flex-direction:column;gap:8px}._labelRow_1guyv_148{display:flex;justify-content:space-between;align-items:center}._labelText_1guyv_154{font-size:1rem;color:#595959;transition:font-size .2s ease-in-out}._percentageWrapper_1guyv_160{display:flex;align-items:center;gap:4px}._percentageText_1guyv_166{font-size:1rem;color:#007282;transition:font-size .2s ease-in-out}._infoIcon_1guyv_172{font-size:12px;line-height:1;color:#9b9b9b;width:1.5rem;height:1.5rem;margin-left:1rem;transition:font-size .2s ease-in-out}._progressBar_1guyv_182{background-color:#f0f0f0;width:100%;height:8px;border-radius:4px;overflow:hidden;transition:height .2s ease-in-out}._filledBar_1guyv_191{background-color:teal;height:100%;border-radius:4px 0 0 4px;transition:width .2s ease-in-out}@media(max-width:600px){._card_1guyv_1{padding:16px}._title_1guyv_125{font-size:16px;margin-bottom:16px}._gridContainer_1guyv_136{grid-template-columns:1fr;gap:16px}._labelText_1guyv_154,._percentageText_1guyv_166{font-size:13px}._infoIcon_1guyv_172{font-size:11px}._progressBar_1guyv_182{height:6px}}._card_ckevc_1{background-color:#fff;border-radius:1rem;padding:2rem 1.5rem 4rem;box-shadow:0 2px 8px #0000000d;display:flex;flex-direction:column;width:100%;box-sizing:border-box;gap:1rem;margin-bottom:4rem}._header_ckevc_16{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}._badge_ckevc_23{display:inline-flex;align-items:center;border-radius:16px}._body_ckevc_30{display:flex;justify-content:space-between;align-items:center}._periodToggle_ckevc_36{display:flex;background-color:transparent;border-radius:4px;overflow:visible;gap:8px;border:none}._periodButtons_ckevc_44{display:flex;background-color:#fff;border-radius:4px;padding:6px;gap:4px;font-family:Cairo,sans-serif;font-weight:700;font-size:18px;line-height:28px}._periodButton_ckevc_44{border:1px solid #e0e0e0;border-radius:4px;background:#fff;cursor:pointer;font-size:1rem;color:#662577;gap:4px;padding:4px 10px;font-family:Cairo,sans-serif;font-weight:400;line-height:28px}._activePeriod_ckevc_70{background-color:#ede6ef;color:#662577;font-weight:700;border-color:#fff}._ProgressIndicator_ckevc_77{margin-bottom:3.5rem;display:flex;align-items:center;justify-content:space-between}._chartContainer_ckevc_84{position:relative;z-index:1;background:#fff;border-radius:8px}._chartContainer_ckevc_84 .apexcharts-legend-series{margin:0 10px}._chartContainer_ckevc_84 .apexcharts-legend-series input[type=checkbox]{width:16px;height:16px;accent-color:#007282}._chartWrapper_ckevc_102{position:relative;overflow:visible!important;width:100%;height:auto;margin-bottom:4rem}._innerCard_ckevc_110{background-color:#fff;border:1px solid #dedede;border-radius:1rem;padding:1.5rem;width:100%;display:flex;flex-direction:column;gap:2.25rem;margin:0 auto;box-shadow:0 2px 4px #0000000d;transition:padding .2s ease-in-out}._title_ckevc_125{font-size:18px;font-weight:700;color:#1e1e1e;text-align:center;margin:0 0 24px;line-height:2.5rem;transition:font-size .2s ease-in-out,margin-bottom .2s ease-in-out}._gridContainer_ckevc_136{display:grid;grid-template-columns:repeat(2,1fr);gap:24px 40px}._item_ckevc_142{display:flex;flex-direction:column;gap:8px}._labelRow_ckevc_148{display:flex;justify-content:space-between;align-items:center}._labelText_ckevc_154{font-size:1rem;color:#595959;transition:font-size .2s ease-in-out}._percentageWrapper_ckevc_160{display:flex;align-items:center;gap:4px}._percentageText_ckevc_166{font-size:1rem;color:#007282;transition:font-size .2s ease-in-out}._infoIcon_ckevc_172{font-size:12px;line-height:1;color:#9b9b9b;width:1.5rem;height:1.5rem;margin-left:1rem;transition:font-size .2s ease-in-out}._progressBar_ckevc_182{background-color:#f0f0f0;width:100%;height:8px;border-radius:4px;overflow:hidden;transition:height .2s ease-in-out}._filledBar_ckevc_191{background-color:teal;height:100%;border-radius:4px 0 0 4px;transition:width .2s ease-in-out}._errorContainer_ckevc_198{display:flex;flex-direction:column;align-items:center;padding:2rem;text-align:center}._errorMessage_ckevc_206{display:flex;align-items:center;color:#666;margin-bottom:1rem}._retryButton_ckevc_213{padding:.5rem 1rem;background-color:#007282;color:#fff;border:none;border-radius:4px;cursor:pointer}._retryButton_ckevc_213:hover{background-color:#005a66}._loadingContainer_ckevc_226{display:flex;flex-direction:column;align-items:center;padding:2rem;color:#666}._spinner_ckevc_234{width:20px;height:20px;border:2px solid #f3f3f3;border-top:2px solid #007282;border-radius:50%;animation:_spin_ckevc_234 1s linear infinite;margin-bottom:1rem}@keyframes _spin_ckevc_234{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@media(max-width:600px){._card_ckevc_1{padding:16px}._title_ckevc_125{font-size:16px;margin-bottom:16px}._gridContainer_ckevc_136{grid-template-columns:1fr;gap:16px}._labelText_ckevc_154,._percentageText_ckevc_166{font-size:13px}._infoIcon_ckevc_172{font-size:11px}._progressBar_ckevc_182{height:6px}}._container_j1y87_1{padding:24px;background-color:#fff;border-radius:8px;margin:0 auto;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Open Sans,Helvetica Neue,sans-serif}._loadingContainer_j1y87_12{padding:24px;background-color:#fff;border-radius:8px;margin:0 auto;min-height:90vh;position:relative;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Open Sans,Helvetica Neue,sans-serif}._header_j1y87_24{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}._titleSection_j1y87_31{display:flex;align-items:center;gap:8px}._periodToggle_j1y87_37{display:flex;background-color:transparent;border-radius:4px;overflow:visible;gap:8px;border:none}._filterDiv_j1y87_46{margin-block:3rem;display:flex;align-items:center}._filterText_j1y87_52{font-size:1rem;line-height:1.625rem;color:#595959;font-weight:400;margin:0 1rem;white-space:nowrap;text-align:center}._infoIconDiv_j1y87_62{margin-left:.5rem;display:flex}._paginationDiv_j1y87_67{margin:1.5rem}._cr_container_loading_j1y87_71{display:flex;justify-content:center;align-items:center;height:100%;min-height:50vh}._label_j1y87_79{font-weight:500;color:#6b21a8;position:relative;line-height:1.625rem}._arrows_j1y87_86{display:flex;flex-direction:column}._arrow_j1y87_86{width:16px;height:16px;cursor:pointer;transition:fill .2s ease;fill:#9ca3af}._active_j1y87_99{fill:#6b21a8}._inactive_j1y87_103{fill:#9ca3af}._breakdownBox_j1y87_107{width:100%;position:relative;background-color:#fff;border-bottom:1px solid #dedede;box-sizing:border-box;display:flex;flex-direction:row;align-items:center;justify-content:center;padding:0 1rem 1.5rem;text-align:left;font-size:.875rem;color:#1e1e1e;font-family:Cairo,sans-serif;white-space:wrap!important}._tabledataDetails_j1y87_125,._tabledataDetails1_j1y87_126,._tabledataDetails2_j1y87_127,._tabledataDetails3_j1y87_128,._tabledataDetails7_j1y87_129{background-color:#f7f7f7;overflow:hidden;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;padding:.5rem 1rem}._tabledataDetails_j1y87_125{border-radius:8px 0 0}._tabledataDetails1_j1y87_126{border-radius:0 0 0 8px;flex:1}._data_j1y87_148{width:15.563rem;display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start}._iconstar_j1y87_156{width:1.25rem;height:1.25rem}._badgebase_j1y87_161{border-radius:99px;background-color:#fdf2f2;border:1px solid #f5bcbc;box-sizing:border-box;height:2rem;overflow:hidden;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;padding:0 .375rem;gap:.25rem}._textWrapper_j1y87_176{display:flex;flex-direction:column;align-items:center;justify-content:flex-start;padding:.437rem .125rem 0}._badgeText_j1y87_184{line-height:1rem;font-weight:600}._tabledataDetails3_j1y87_128{flex:1;flex-direction:column;gap:.625rem;text-align:center;color:#de2121}._data1_j1y87_197,._data2_j1y87_198{flex:1;display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start}._actionList_j1y87_206{margin:0;padding-left:1.357rem}._summaryText_j1y87_211,._actionText_j1y87_212,._statementText_j1y87_213{line-height:1.625rem;color:#1e1e1e}._tabledataDetails7_j1y87_129{flex:1}._table_j1y87_125{width:100%;background-color:#f7f7f7}._tableHeader_j1y87_229{position:relative;font-size:.875rem;line-height:1.625rem;font-family:Cairo,sans-serif;color:#1e1e1e}._tableHeaderText_j1y87_237{font-weight:400!important}._tableBody_j1y87_241{flex:1;width:100%;position:relative;font-size:.875rem;line-height:1.625rem;font-family:Cairo,sans-serif;color:#1e1e1e;font-weight:700;background-color:#f7f7f7!important}._tableBodyText_j1y87_253{border:0!important}._tooltips_j1y87_257{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}._statusDot_j1y87_263{width:10px;height:10px;border-radius:50%}._statusDot_j1y87_263._red_j1y87_268{background-color:red}._statusDot_j1y87_263._green_j1y87_271{background-color:green}._statusDot_j1y87_263._grey_j1y87_274{background-color:gray}._summarySections_1f2qu_1{width:100%;position:relative;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:16px;text-align:left;font-size:18px;color:#7a7a7a;font-family:Cairo,sans-serif;margin:3.5rem 0 4rem}._dashboardCard_1f2qu_15{width:502px;box-shadow:0 0 5px #0000000a,0 24px 32px #00000005;border-radius:16px;background-color:#fff;flex-shrink:0;display:flex;flex-direction:column;align-items:flex-start;justify-content:center;padding:16px 0 24px;box-sizing:border-box;gap:24px}._header_1f2qu_29{align-self:stretch;display:flex;flex-direction:row;align-items:center;justify-content:space-between;padding:0 16px;gap:0px}._overallAgentResponse_1f2qu_38{position:relative;line-height:30px}._actionbutton_1f2qu_42{border-radius:8px;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;padding:4px 12px;gap:8px;text-align:center;font-size:14px;color:#1e1e1e}._action_1f2qu_42{position:relative;line-height:26px}._userInterfaceSetting3_1f2qu_58{width:18px;position:relative;height:18px}._dataContent_1f2qu_63{align-self:stretch;display:flex;flex-direction:row;align-items:center;justify-content:space-between;padding:0 16px;gap:0px;font-size:24px;color:#1e1e1e}._dataIcon_1f2qu_74{display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:16px}._icon_1f2qu_81{width:32px;position:relative;height:32px}._metric_1f2qu_86{display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:8px}._b_1f2qu_93{position:relative;line-height:40px;font-weight:700;font-size:1.5rem}._iconwarning_1f2qu_99{width:18px;position:relative;height:18px;display:none}._dashboardGraphIcon_1f2qu_105{width:240px;position:relative;height:40px}._summarySectionsDashboardCard_1f2qu_110{flex:1;box-shadow:0 0 5px #0000000a,0 24px 32px #00000005;border-radius:16px;background-color:#fff;display:flex;flex-direction:column;align-items:center;justify-content:flex-start;padding:16px 0 24px;gap:24px}._summarySectionsHeader_1f2qu_122{align-self:stretch;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;padding:0 16px;gap:5px}._badgeCircular_1f2qu_131{width:36px;height:24px;display:none}._delta_1f2qu_136{display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:4px;text-align:center;font-size:14px;color:#de2121}._shapesFilledTriangleRound_1f2qu_146{width:12px;position:relative;max-height:100%;object-fit:cover}._text_1f2qu_152{position:relative;line-height:26px;white-space:pre-wrap}._complianceScoreSection_4im1r_1{width:100%;position:relative;box-shadow:0 0 5px #0000000a,0 24px 32px #00000005;border-radius:24px;background-color:#fff;overflow:hidden;text-align:left;font-size:24px;color:#1e1e1e;font-family:Cairo,sans-serif;padding:2rem 1.5rem;margin-bottom:2rem}._top_4im1r_16{display:flex;flex-direction:row;align-items:flex-start;justify-content:space-between;gap:0px;text-align:center}._left_4im1r_29{display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start;gap:1rem}._header_4im1r_36{display:flex;flex-direction:row;align-items:center;justify-content:center;gap:1rem}._complianceScore_4im1r_1{position:relative;line-height:40px}._iconInfo_4im1r_47{width:24px;position:relative}._insightBars_4im1r_52{width:420px;border-radius:8px;background-color:#f7f7f7;height:48px;overflow:hidden;flex-shrink:0;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;padding:8px;box-sizing:border-box;gap:8px;text-align:left;font-size:14px}._contentListAdjusted_4im1r_69{width:24px;position:relative;height:24px;object-fit:cover}._serviceGroup2Container_4im1r_75{flex:1;position:relative;line-height:26px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._iconarrowsoutsimple_4im1r_83{width:24px;position:relative;max-height:100%}._right_4im1r_88{display:flex;flex-direction:column;align-items:flex-end;justify-content:flex-start;gap:16px;text-align:right;font-size:16px;color:#662577}._yearPeriod_4im1r_98{border-radius:8px;background-color:#fff;display:flex;flex-direction:row;align-items:flex-start;justify-content:flex-start;gap:8px}._chips_4im1r_107{border-radius:4px;background-color:#ede6ef;display:flex;flex-direction:row;align-items:center;justify-content:center;padding:2px 8px}._chipsInner_4im1r_116{display:flex;flex-direction:row;align-items:center;justify-content:center}._b_4im1r_122{position:relative;line-height:28px;font-weight:700}._complianceScoreSectionChips_4im1r_127{border-radius:4px;background-color:#fff;border:1px solid #bdbdbd;display:flex;flex-direction:row;align-items:center;justify-content:center;padding:2px 8px}._chips2_4im1r_137{width:119px;border-radius:4px;background-color:#fff;border:1px solid #bdbdbd;box-sizing:border-box;height:32px;display:none}._chips3_4im1r_146{width:137px;border-radius:4px;background-color:#fff;border:1px solid #bdbdbd;box-sizing:border-box;height:32px;display:none}._actionbutton_4im1r_155{border-radius:8px;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;padding:6px 16px;gap:8px;text-align:center;color:#1e1e1e}._iconarrowsleftright_4im1r_166{width:18px;position:relative;height:18px}._complianceScoreBreakdown_4im1r_171{border-radius:16px;background-color:#fff;border:1px solid #dedede;box-sizing:border-box;display:flex;flex-direction:column;padding:24px;gap:2.5rem;font-size:20px}._complianceScoreSectionTop_4im1r_188{display:flex;flex-direction:row;align-items:center;justify-content:center;gap:8px}._error_4im1r_195{position:relative;line-height:32px;font-weight:700}._content_4im1r_69{gap:40px;font-size:16px;color:#fff}._chart_4im1r_211{width:267.7px;position:relative;height:267.7px}._chartChild_4im1r_216{position:absolute;top:calc(50% - 133.85px);left:calc(50% - 133.85px);border-radius:50%;background-color:#e78b04;border:2.7px solid #fff;box-sizing:border-box;width:267.7px;height:267.7px}._chartItem_4im1r_227{position:absolute;top:calc(50% + 133.84px);left:calc(50% - 133.85px);border-radius:50%;background-color:#de2121;border:2.7px solid #fff;box-sizing:border-box;width:267.7px;height:267.7px;transform:rotate(-90deg);transform-origin:0 0}._chartInner_4im1r_240{position:absolute;top:calc(50% - 133.85px);left:calc(50% - 133.85px);border-radius:50%;background-color:#048f3e;border:2.7px solid #fff;box-sizing:border-box;width:267.7px;height:267.7px}._info_4im1r_251{position:absolute;top:calc(50% - 33.85px);left:calc(50% - 38.93px);display:flex;flex-direction:column;align-items:center;justify-content:flex-start;color:#7a7a7a}._complianceScoreSectionB_4im1r_261{position:relative;font-size:24px;line-height:40px;color:#595959;text-align:left}._b2_4im1r_268{position:absolute;top:calc(50% - 82.85px);left:calc(50% + 73.81px);line-height:28px}._b3_4im1r_274{position:absolute;top:calc(50% - 82.85px);left:calc(50% - 101.19px);line-height:28px}._b4_4im1r_280{position:absolute;top:calc(50% + 97.65px);left:calc(50% - 17.76px);line-height:28px}._legends_4im1r_286{display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start;gap:16px;text-align:left;font-size:18px;color:#595959}._legend1_4im1r_296{display:flex;flex-direction:row;align-items:baseline;justify-content:flex-start;gap:16px}._legend1Child_4im1r_303{width:12px;position:relative;border-radius:50%;background-color:#048f3e;height:12px}._topButton_4im1r_310{display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start}._percentageText_4im1r_316{align-self:stretch;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:8px}._tab_4im1r_324{position:relative;font-size:16px;line-height:28px;color:#7a7a7a}._additionalinfoButtons_4im1r_330{display:flex;flex-direction:row;align-items:center;justify-content:flex-start;font-size:14px;color:#007282}._complianceScoreSectionContent_4im1r_338{display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:4px}._complianceScoreSectionError_4im1r_345{position:relative;line-height:26px}._arrowsRightArrow_4im1r_349{width:18px;position:relative;height:18px;object-fit:cover}._legend2Child_4im1r_355{width:12px;position:relative;border-radius:50%;background-color:#e78b04;height:12px}._legend3Child_4im1r_362{width:12px;position:relative;border-radius:50%;background-color:#de2121;height:12px}._complianceParameterBreakdown_4im1r_369{border-radius:16px;background-color:#fff;border:1px solid #dedede;box-sizing:border-box;font-size:14px;padding:1.5rem}._top2_4im1r_382{display:flex;flex-direction:row;align-items:flex-start;justify-content:space-between;gap:0px;font-size:20px}._complianceScoreSectionActionbutton_4im1r_394{border-radius:8px;background-color:#fff;border:1px solid #bdbdbd;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;padding:4px 12px;gap:8px;text-align:center;font-size:14px}._iconarrowsdownup_4im1r_407{width:16px;position:relative;height:16px}._xAxis_4im1r_412{position:absolute;top:82px;left:122px;border-bottom:1px solid #dedede;box-sizing:border-box;width:478px;display:flex;flex-direction:row;align-items:center;justify-content:space-between;padding:0 4px 4px;gap:0px;text-align:center}._complianceScoreSectionDiv_4im1r_427{width:42.8px;position:relative;line-height:26px;display:inline-block;flex-shrink:0}._yAxis_4im1r_434{position:absolute;top:135px;left:24px;width:91px;height:188px;overflow:hidden;color:#000}._abruptUnhelpful_4im1r_443{position:absolute;top:0;left:0;line-height:26px;display:inline-block;overflow:hidden;text-overflow:ellipsis;width:91px;height:20px}._attentiveness_4im1r_454{position:absolute;top:43.25px;left:0;line-height:26px;display:inline-block;overflow:hidden;text-overflow:ellipsis;width:91px;height:20px}._clientDemandsMet_4im1r_465{position:absolute;top:86.5px;left:0;line-height:26px;display:inline-block;overflow:hidden;text-overflow:ellipsis;width:91px;height:20px}._empathyShown_4im1r_476{position:absolute;top:129.75px;left:0;line-height:26px;display:inline-block;overflow:hidden;text-overflow:ellipsis;width:91px;height:20px}._inquiryResolved_4im1r_487{position:absolute;top:173px;left:0;line-height:26px;display:inline-block;overflow:hidden;text-overflow:ellipsis;width:91px;height:20px}._rating_4im1r_498{position:absolute;top:68px;left:calc(50% + 32px);line-height:26px;text-align:center;display:none;width:42.8px}._scrollbarCustom_4im1r_507{position:absolute;top:calc(50% - 62.5px);right:12px;border-radius:100px;background-color:#f7f7f7;width:6px;height:200px;overflow:hidden}._bar_4im1r_517{position:absolute;top:0;left:calc(50% - 4px);border-radius:100px;background-color:#7a7a7a;width:8px;height:93px}._complianceScoreSectionLegends_4im1r_526{position:absolute;bottom:16px;left:calc(50% - 208.5px);display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:32px;font-size:16px}._legend4_4im1r_537{display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:8px}._legend4Child_4im1r_544{width:14px;position:relative;border-radius:50%;background-color:#007282;border:1px solid #007282;box-sizing:border-box;height:14px;display:none}._checkbox_4im1r_554{width:16px;border-radius:4px;height:16px;overflow:hidden;flex-shrink:0;display:flex;flex-direction:row;align-items:center;justify-content:center;padding:2px;box-sizing:border-box}._checkboxChild_4im1r_567{width:18px;position:relative;border-radius:4px;height:18px}._barareaIcon_4im1r_573{position:absolute;top:112px;left:123.5px;width:461px;height:209px;object-fit:contain}._chartContent_4im1r_581{position:absolute;top:176px;left:24px;width:1256px;display:flex;flex-direction:column;align-items:center;justify-content:flex-start;gap:40px;text-align:right;font-size:12px;color:#fff}._complianceScoreSectionChart_4im1r_595{align-self:stretch;height:420px;display:flex;flex-direction:row;align-items:flex-start;justify-content:flex-start;position:relative;gap:40px;z-index:0;text-align:center;font-size:16px;color:#007282}._yAxis1_4im1r_609{height:360px;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:8px;z-index:0}._averageComplianceScore_4im1r_618{width:383px;position:relative;line-height:28px;display:inline-block;height:28px;flex-shrink:0;transform:rotate(-90deg)}._numbers_4im1r_627{align-self:stretch;display:flex;flex-direction:column;align-items:flex-end;justify-content:flex-start;gap:43px;text-align:right}._div11_4im1r_636{align-self:stretch;position:relative;line-height:28px}._gridLine_4im1r_641{width:1149px;position:relative;height:361px;z-index:1;font-size:14px;color:#fff}._gridLines_4im1r_649{position:absolute;top:calc(50% - 179.5px);left:calc(50% - 590.5px);width:1149px;display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start;gap:72px}._gridLinesChild_4im1r_660{align-self:stretch;position:relative;border-top:1px solid #dedede;box-sizing:border-box;height:1px}._lineChartChild_4im1r_674{position:absolute;top:calc(50% - 24.5px);left:calc(50% + 451.33px);width:67.4px;height:34px;object-fit:contain}._lineChartItem_4im1r_682{position:absolute;top:calc(50% - 41.5px);left:calc(50% + 355.79px);width:60.9px;height:5px;object-fit:contain}._lineChartInner_4im1r_690{position:absolute;top:calc(50% - 83.5px);left:calc(50% + 259.72px);width:62.7px;height:37px;object-fit:contain}._lineIcon_4im1r_698{position:absolute;top:calc(50% - 58.5px);left:calc(50% + 160.26px);width:66.3px;height:77px;object-fit:contain}._complianceScoreSectionLineChartChild_4im1r_706{position:absolute;top:calc(50% - 91.5px);left:calc(50% + 62.88px);width:68.5px;height:110px;object-fit:contain}._lineChartChild2_4im1r_714{position:absolute;top:calc(50% - 110.5px);left:calc(50% - 26.47px);width:58.4px;height:128px;object-fit:contain}._lineChartChild3_4im1r_722{position:absolute;top:calc(50% + 38.5px);left:calc(50% - 126.58px);width:68.8px;height:54px;object-fit:contain}._lineChartChild4_4im1r_730{position:absolute;top:calc(50% - 33.5px);left:calc(50% - 222.65px);width:65.1px;height:142px;object-fit:contain}._lineChartChild5_4im1r_738{position:absolute;top:calc(50% - 55.71px);left:calc(50% - 320.74px);width:61.9px;height:21.2px;object-fit:contain}._lineChartChild6_4im1r_746{position:absolute;top:calc(50% - 16.5px);left:calc(50% - 428.31px);width:82.4px;height:89px;object-fit:contain}._lineChartChild7_4im1r_754{position:absolute;top:calc(50% - 52.5px);left:calc(50% - 510.71px);width:71.7px;height:127px;object-fit:contain}._dataLabel_4im1r_762{position:absolute;top:calc(50% - 83.5px);left:calc(50% - 549.3px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._complianceScoreSectionDataLabel_4im1r_777{position:absolute;top:calc(50% + 52.5px);left:calc(50% - 452.7px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._dataLabel2_4im1r_792{position:absolute;top:calc(50% - 40.5px);left:calc(50% - 356.5px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._dataLabel3_4im1r_807{position:absolute;top:calc(50% - 63.5px);left:calc(50% - 260.3px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._dataLabel4_4im1r_822{position:absolute;top:calc(50% + 83.5px);left:calc(50% - 164.1px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._dataLabel5_4im1r_837{position:absolute;top:calc(50% + 11.5px);left:calc(50% - 67.9px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._dataLabel6_4im1r_852{position:absolute;top:calc(50% - 117.5px);left:calc(50% + 24.3px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._dataLabel7_4im1r_867{position:absolute;top:calc(50% + 9.5px);left:calc(50% + 125.5px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._dataLabel8_4im1r_882{position:absolute;top:calc(50% - 87.5px);left:calc(50% + 220.7px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._dataLabel9_4im1r_897{position:absolute;top:calc(50% - 53.5px);left:calc(50% + 316.9px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._dataLabel10_4im1r_912{position:absolute;top:calc(50% - 58.5px);left:calc(50% + 413.1px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._dataLabel11_4im1r_927{position:absolute;top:calc(50% + 1.5px);left:calc(50% + 509.3px);border-radius:4px;background-color:#007282;border:1px solid #fff;box-sizing:border-box;height:34px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4px 8px}._yAxis2_4im1r_942{display:none;flex-direction:row;align-items:center;justify-content:flex-start;gap:8px;z-index:2;text-align:left;color:#358ad9}._complianceScoreSectionNumbers_4im1r_952{display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start;gap:43px}._totalInteractions_4im1r_959{width:383px;position:relative;line-height:28px;text-align:center;display:inline-block;height:28px;flex-shrink:0;transform:rotate(-90deg)}._complianceScoreSectionXAxis_4im1r_969{width:1101px;margin:0!important;position:absolute;top:393px;left:calc(50% - 482px);display:flex;flex-direction:row;align-items:center;justify-content:space-between;gap:0px;z-index:3;color:#1e1e1e}._jan_4im1r_983{width:40px;position:relative;line-height:28px;display:inline-block;flex-shrink:0}._legends2_4im1r_990{display:flex;flex-direction:row;align-items:center;justify-content:flex-start;z-index:1;text-align:left;font-size:18px;color:#595959}._complianceScoreSectionLegend1_4im1r_1000{display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:16px}._checkbox3_4im1r_1007{border-radius:2px;overflow:hidden;display:flex;flex-direction:row;align-items:center;justify-content:center;padding:2px}._frameDiv_4im1r_1016{width:19px;position:relative;border-radius:4px;background-color:#007282;border:1px solid #007282;box-sizing:border-box;height:19px}._tab6_4im1r_1025{position:relative;line-height:30px}._band1_4im1r_1029{width:1156px;margin:0!important;position:absolute;top:1px;right:0;background-color:#048f3e0d;height:56px;display:flex;flex-direction:column;align-items:flex-end;justify-content:flex-start;z-index:2}._band1Child_4im1r_1043{align-self:stretch;position:relative;max-width:100%;overflow:hidden;max-height:100%}._buttons_4im1r_1050{border-radius:4px;background-color:#048f3e;border:1px solid #048f3e;display:flex;flex-direction:row;align-items:center;justify-content:flex-end;padding:4px 8px}._action2_4im1r_1060{position:relative;line-height:24px}._band2_4im1r_1064{width:1156px;margin:0!important;position:absolute;top:59px;right:0;background-color:#e78b040d;height:83px;display:flex;flex-direction:column;align-items:flex-end;justify-content:flex-start;z-index:3}._complianceScoreSectionButtons_4im1r_1078{border-radius:4px;background-color:#e78b04;border:1px solid #e78b04;display:flex;flex-direction:row;align-items:center;justify-content:flex-end;padding:4px 8px}._band3_4im1r_1088{width:1156px;margin:0!important;position:absolute;top:144px;right:0;background-color:#de21210d;height:216px;display:flex;flex-direction:column;align-items:flex-end;justify-content:flex-start;z-index:4}._buttons2_4im1r_1102{border-radius:4px;background-color:#de2121;border:1px solid #de2121;display:flex;flex-direction:row;align-items:center;justify-content:flex-end;padding:4px 8px}._complianceBreakdown_4im1r_1113{display:grid;grid-template-columns:1fr 1fr;gap:1.5rem}._legend_text_div_4im1r_1119{display:flex;align-items:center;gap:8px;color:#7a7a7a;font-family:Cairo,sans-serif;font-size:1.125rem;font-style:normal;font-weight:400;line-height:26px;white-space:nowrap}._legend_text_div_4im1r_1119 span{color:#595959;font-size:18px;font-style:normal;font-weight:700;line-height:32px}._legend_action_btn_div_4im1r_1142{display:flex;align-items:center;gap:4px;cursor:pointer!important;padding-top:0;padding-bottom:6px;font-family:Cairo,sans-serif;color:#007282;font-size:14px!important;font-style:normal;font-weight:400;line-height:26px}._lineChart_4im1r_667{margin-top:2.5rem}._ResponseAcc_1x0zk_1{width:100%;position:relative;box-shadow:0 0 5px #0000000a,0 24px 32px #00000005;border-radius:24px;background-color:#fff;overflow:hidden;text-align:left;font-size:24px;color:#1e1e1e;font-family:Cairo,sans-serif;padding:2rem 1.5rem;margin-bottom:2rem}._top_1x0zk_16{display:flex;flex-direction:row;justify-content:space-between;align-items:flex-start;gap:16px}._left_1x0zk_24{display:flex;flex-direction:column;gap:16px;width:70%}._titleContainer_1x0zk_31{display:flex;align-items:center;gap:16px}._complianceScore_1x0zk_37{position:relative;line-height:40px;font-size:24px;font-weight:700;color:#1e1e1e}._iconInfo_1x0zk_45{width:24px;height:24px;color:#9b9b9b}._tolltips_1x0zk_51{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}._insightBars_1x0zk_58{width:50%;border-radius:8px;background-color:#f7f7f7;height:48px;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;padding:8px;gap:8px;font-size:14px}._right_1x0zk_72{display:flex;flex-direction:column;align-items:flex-end;justify-content:flex-start;gap:16px;text-align:right;font-size:16px;color:#662577}._yearPeriod_1x0zk_83{display:flex;flex-direction:row;align-items:center;justify-content:flex-end;gap:8px;background-color:#fff;border-radius:8px;padding:4px;margin-left:0}._chips_1x0zk_95{border-radius:4px;background-color:#ede6ef;display:flex;align-items:center;justify-content:center;padding:2px 8px}._chipsInner_1x0zk_104{display:flex;align-items:center;justify-content:center}._b_1x0zk_110{position:relative;line-height:28px;font-weight:700;font-size:16px;color:#662577}._complianceScoreSectionChips_1x0zk_118{border-radius:4px;background-color:#fff;border:1px solid #bdbdbd;display:flex;align-items:center;justify-content:center;padding:2px 8px}._chips2_1x0zk_128{width:119px;border-radius:4px;background-color:#fff;border:1px solid #bdbdbd;box-sizing:border-box;height:32px;display:none}._chips3_1x0zk_138{width:137px;border-radius:4px;background-color:#fff;border:1px solid #bdbdbd;box-sizing:border-box;height:32px;display:none}._serviceGroup2Container_1x0zk_148{flex:1;position:relative;line-height:26px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._iconarrowsoutsimple_1x0zk_157,._contentListAdjusted_1x0zk_158{width:24px;height:24px}._body_1x0zk_164{display:flex;justify-content:space-between;align-items:center}._chartContainer_1x0zk_170 .apexcharts-legend-series{margin:0 10px}._chartContainer_1x0zk_170 .apexcharts-legend-series input[type=checkbox]{width:16px;height:16px;accent-color:#007282}._innerCard_1x0zk_180{background-color:#fff;border:1px solid #dedede;border-radius:1rem;padding:1.5rem;width:100%;display:flex;flex-direction:column;gap:2.25rem;margin:0 auto;box-shadow:0 2px 4px #0000000d;transition:padding .2s ease-in-out}._gridContainer_1x0zk_194{display:grid;grid-template-columns:repeat(2,1fr);gap:24px 40px}._item_1x0zk_200{display:flex;flex-direction:column;gap:8px}._labelRow_1x0zk_206{display:flex;justify-content:space-between;align-items:center}._labelText_1x0zk_212{font-size:1rem;color:#595959;transition:font-size .2s ease-in-out}._percentageWrapper_1x0zk_218{display:flex;align-items:center;gap:4px}._percentageText_1x0zk_224{font-size:1rem;color:#007282;transition:font-size .2s ease-in-out}._progressBar_1x0zk_230{background-color:#f0f0f0;width:100%;height:8px;border-radius:4px;overflow:hidden;transition:height .2s ease-in-out}._filledBar_1x0zk_239{background-color:teal;height:100%;border-radius:4px 0 0 4px;transition:width .2s ease-in-out}._title_1x0zk_31 h2{font-size:24px;font-weight:600;color:#2c3e50;margin:0;display:flex;align-items:center;gap:8px}._tabs_1x0zk_256{margin-bottom:24px}._bottomCard_1x0zk_260{background-color:#fff;border-radius:16px;border:1px solid #e5e7eb;overflow:hidden;box-shadow:0 1px 3px #0000001a}._bottomCardHeader_1x0zk_268{background-color:#f7f7f7;padding:16px 20px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #e5e7eb}._bottomCardTitle_1x0zk_277{font-size:18px;font-weight:700;color:#2c3e50;margin:0;font-family:Cairo,sans-serif}._tooltips_1x0zk_285{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}._viewListButton_1x0zk_292{background:#fff;border:1px solid #d1d5db;color:#6b7280;font-size:14px;cursor:pointer;padding:6px 12px;border-radius:6px;font-family:Cairo,sans-serif;font-weight:400;transition:all .2s ease}._bottomCardContent_1x0zk_305::-webkit-scrollbar{width:6px}._bottomCardContent_1x0zk_305::-webkit-scrollbar-track{background:#f1f1f1;border-radius:10px}._bottomCardContent_1x0zk_305::-webkit-scrollbar-thumb{background:#c1c1c1;border-radius:10px}._bottomCardContent_1x0zk_305::-webkit-scrollbar-thumb:hover{background:#a1a1a1}._bottomCardItem_1x0zk_323{padding:16px 20px;border-bottom:1px solid #f3f4f6;transition:background-color .2s ease}._bottomCardItem_1x0zk_323:hover{background-color:#eff9fb}._bottomCardItem_1x0zk_323:last-child{border-bottom:none}._itemName_1x0zk_337{font-family:Cairo,sans-serif;font-weight:600;font-size:16px;color:#1f2937;margin-bottom:8px}._itemStats_1x0zk_345{display:flex;align-items:center;gap:16px;flex-wrap:wrap;font-family:Cairo,sans-serif;font-size:14px}._avgDuration_1x0zk_354{color:#1f2937;font-weight:500}._totalCalls_1x0zk_359,._aboveTarget_1x0zk_364{color:#6b7280;font-weight:400}._aboveTarget_1x0zk_364:hover{color:#007282}._viewCallsButton_1x0zk_373{background:none;border:none;color:#0891b2;font-size:14px;cursor:pointer;padding:4px 0;font-family:Cairo,sans-serif;font-weight:500;margin-left:auto}._viewCallsButton_1x0zk_373:hover{color:#0e7490}._statsSeparator_1x0zk_389{display:inline-block;width:1px;height:12px;background-color:#d1d5db;margin:0 4px}._ratingBadge_1x0zk_397{display:inline-flex;align-items:center;gap:4px;background-color:#fef2f2;border:1px solid #fecaca;border-radius:12px;padding:2px 8px;font-size:12px;font-weight:500;color:#dc2626;margin-right:8px}._ratingBadge_1x0zk_397:before{content:"★";font-size:10px}._departmentText_1x0zk_416{color:#6b7280;font-size:13px;font-weight:400;margin-left:8px}@media(max-width:768px){._header_1x0zk_424{flex-direction:column;align-items:flex-start;gap:12px}._titleContainer_1x0zk_31{gap:8px}._yearPeriod_1x0zk_83{width:100%;justify-content:flex-start}._complianceScore_1x0zk_37{font-size:20px;line-height:32px}._b_1x0zk_110{font-size:14px;line-height:24px}}@media(max-width:480px){._ResponseAcc_1x0zk_1{padding:16px}._titleContainer_1x0zk_31{flex-direction:row;align-items:center}._yearPeriod_1x0zk_83{width:100%;justify-content:flex-start}._chips_1x0zk_95,._complianceScoreSectionChips_1x0zk_118{flex:1;text-align:center}}@media(max-width:1024px){._bottomCardsContainer_1x0zk_473{grid-template-columns:1fr;gap:16px}._header_1x0zk_424{flex-direction:column;align-items:flex-start;gap:16px}}@media(max-width:768px){._card_1x0zk_486{padding:16px}._title_1x0zk_31 h2{font-size:20px}._bottomCard_1x0zk_260{padding:0}._bottomCardHeader_1x0zk_268{flex-direction:column;align-items:flex-start;gap:12px;padding:16px}._itemStats_1x0zk_345{flex-direction:column;align-items:flex-start;gap:8px}._viewCallsButton_1x0zk_373{margin-left:0;align-self:flex-start}}@media(max-width:480px){._periodButtons_1x0zk_518{width:100%}._periodButton_1x0zk_518{flex:1;text-align:center}._bottomCardItem_1x0zk_323{padding:12px}._itemName_1x0zk_337{font-size:14px}._itemStats_1x0zk_345{font-size:12px}}@media(max-width:600px){._card_1x0zk_486{padding:16px}._title_1x0zk_31{font-size:16px;margin-bottom:16px}._gridContainer_1x0zk_194{grid-template-columns:1fr;gap:16px}._labelText_1x0zk_212,._percentageText_1x0zk_224{font-size:13px}._infoIcon_1x0zk_560{font-size:11px}._progressBar_1x0zk_230{height:6px}}._bottomCardContent_1x0zk_305{display:flex;flex-direction:column;gap:12px;max-height:300px;overflow-y:auto;padding:0 16px 16px}._bottomCardContent_1x0zk_305._twoColumnLayout_1x0zk_578{display:flex;flex-direction:row;gap:20px;max-height:none;overflow-y:visible;align-items:flex-start}._leftColumn_1x0zk_587,._rightColumn_1x0zk_594{flex:1;display:flex;flex-direction:column;gap:12px}._bottomCardContent_1x0zk_305._twoColumnLayout_1x0zk_578 ._bottomCardItem_1x0zk_323{width:100%;margin:0}._bottomCardsContainer_1x0zk_473{display:grid;grid-template-columns:1fr 1fr;gap:24px;margin-top:32px}._bottomCardsContainer_1x0zk_473._singleColumn_1x0zk_613{grid-template-columns:1fr}._card_1x0zk_486{background:#fff;border-radius:12px;padding:24px;box-shadow:0 2px 8px #0000001a;margin-bottom:24px}._header_1x0zk_424{display:flex;justify-content:normal;align-items:center;margin-bottom:24px;gap:16px}._title_1x0zk_31{display:flex;align-items:center;font-size:20px;font-weight:600;color:#333;gap:8px}._infoIcon_1x0zk_560{width:16px;height:16px;color:#6c757d;margin-left:1rem;font-size:12px;line-height:1;transition:font-size .2s ease-in-out;cursor:pointer}._periodToggle_1x0zk_653{display:flex;align-items:center;background-color:transparent;border-radius:4px;overflow:visible;gap:8px;border:none}._periodButtons_1x0zk_518{display:flex;background:#f8f9fa;border-radius:8px;padding:4px;gap:4px;font-family:Cairo,sans-serif;font-weight:700;font-size:18px;line-height:28px}._periodButton_1x0zk_518{padding:8px 16px;border:none;background:transparent;border-radius:6px;font-size:14px;font-weight:500;color:#6c757d;cursor:pointer;transition:all .2s ease;gap:4px;font-family:Cairo,sans-serif;line-height:28px}._periodButton_1x0zk_518:hover{color:#007282}._activePeriod_1x0zk_694{background:#fff!important;color:#007282!important;box-shadow:0 1px 3px #0000001a;font-weight:700;border-color:#fff}._ProgressIndicator_1x0zk_702{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;gap:16px}._chartWrapper_1x0zk_710{margin-bottom:32px;position:relative;overflow:visible!important;width:100%;height:auto;overflow-x:auto;scroll-behavior:smooth;max-width:100%;padding:0 10px 10px}._chartContainer_1x0zk_170{width:100%;height:400px;background:#fff;border-radius:8px;position:relative;z-index:1;min-width:fit-content}._breakdownSection_1x0zk_733{border-top:1px solid #e5e7eb;padding-top:24px;margin-top:24px}._breakdownContainer_1x0zk_739{display:grid;grid-template-columns:1fr 2fr;gap:24px;align-items:flex-start}._breakdownCard_1x0zk_746{border:1px solid #e5e7eb;border-radius:16px;padding:24px;height:100%}._breakdownHeader_1x0zk_753{margin-bottom:24px}._breakdownTitle_1x0zk_757{justify-content:center;display:flex;align-items:center;gap:8px;font-size:18px;font-weight:600;color:#1f2937;margin:0;font-family:Inter,sans-serif}._pieChartContainer_1x0zk_769{display:flex;align-items:center;gap:32px;justify-content:space-between}._pieChart_1x0zk_769{position:relative;width:280px;height:280px;flex-shrink:0}._pieChart_1x0zk_769 ._apexcharts-canvas_1x0zk_783{margin:0 auto}._pieChart_1x0zk_769 ._apexcharts-datalabel-label_1x0zk_787{font-family:Inter,sans-serif!important;font-size:14px!important;fill:#9ca3af!important}._pieChart_1x0zk_769 ._apexcharts-datalabel-value_1x0zk_793{font-family:Inter,sans-serif!important;font-size:32px!important;font-weight:700!important;fill:#1f2937!important}._pieChartCenter_1x0zk_800{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);text-align:center}._totalCallsLabel_1x0zk_808{font-size:14px;color:#9ca3af;margin-bottom:2px;font-family:Inter,sans-serif}._totalCallsNumber_1x0zk_815{font-size:32px;font-weight:700;color:#1f2937;font-family:Inter,sans-serif}._segmentLabel_1x0zk_822{font-family:Inter,sans-serif;font-weight:600}._legend_1x0zk_827{display:flex;flex-direction:column;gap:20px;flex:1;min-width:200px}._legendItem_1x0zk_835{display:flex;align-items:center;gap:12px;padding:0}._legendDot_1x0zk_842{width:12px;height:12px;border-radius:50%;flex-shrink:0}._poorDot_1x0zk_849{background-color:#dc3545}._satisfactoryDot_1x0zk_853{background-color:#fd7e14}._excellentDot_1x0zk_857{background-color:#28a745}._legendContent_1x0zk_861{flex:1;display:flex;flex-direction:column;gap:4px}._legendText_1x0zk_868{display:flex;align-items:center;gap:8px;font-size:16px;color:#1f2937;font-family:Inter,sans-serif}._percentage_1x0zk_218{font-weight:700;font-size:16px}._categoryLabel_1x0zk_882{font-weight:400;color:#6b7280}._legendSubtext_1x0zk_887{font-size:12px;color:#007282;line-height:1.3;font-family:Inter,sans-serif}._arrowIcon_1x0zk_894{width:16px;height:16px;color:#007282;flex-shrink:0}._kbQuestionsCard_1x0zk_901{background:#fff;border-radius:12px;border:1px solid #e5e7eb;box-shadow:0 1px 3px #0000001a,0 1px 2px #0000000f;overflow:hidden}._kbHeader_1x0zk_909{display:flex;align-items:center;justify-content:space-between;padding:10px;border-bottom:1px solid #f3f4f6;background:#f7f7f7}._kbTitle_1x0zk_918{font-size:18px;font-weight:600;color:#111827;margin:0;line-height:1.5}._sortButtonIcon_1x0zk_926{width:16px;height:16px}._sortButton_1x0zk_926{display:flex;align-items:center;gap:8px;padding:6px 12px;font-size:14px;color:#6b7280;background:#f9fafb;border:1px solid #d1d5db;border-radius:6px;cursor:pointer;transition:all .2s ease}._sortButton_1x0zk_926 svg{width:12px;height:12px}._sortButton_1x0zk_926:hover{background:#f3f4f6;color:#374151}._kbQuestionsList_1x0zk_955{max-height:400px;overflow-y:auto;scrollbar-width:thin;scrollbar-color:#cbd5e1 #f1f5f9}._kbQuestionsList_1x0zk_955::-webkit-scrollbar{width:8px}._kbQuestionsList_1x0zk_955::-webkit-scrollbar-track{background:#f1f5f9;border-radius:4px}._kbQuestionsList_1x0zk_955::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:4px;transition:background .2s ease}._kbQuestionsList_1x0zk_955::-webkit-scrollbar-thumb:hover{background:#94a3b8}._kbQuestionItem_1x0zk_981{padding:10px;transition:background-color .2s ease;border-bottom:1px solid #f8f9fa}._kbQuestionItem_1x0zk_981:hover{background:#f9fafb}._kbQuestionItem_1x0zk_981:last-child{border-bottom:none;padding-bottom:0}._questionText_1x0zk_996{font-size:18px;font-weight:700;color:#595959;margin-bottom:12px;line-height:28px;font-style:bold}._separator_1x0zk_1005{width:1px;height:28px;background-color:#efefef;opacity:1;margin:0 8px}._questionMeta_1x0zk_1013{display:flex;align-items:center;gap:16px;flex-wrap:wrap}._accuracy_1x0zk_1020{background:#f7f7f7;color:#595959;padding:4px 8px;border-radius:4px;font-size:14px;font-weight:700;font-style:bold}._metaText_1x0zk_1030{font-size:12px;color:#6c757d}._category_1x0zk_882{font-size:14px;color:#7a7a7a;padding:4px 8px;border-radius:4px;font-weight:400}._agents_1x0zk_1043,._calls_1x0zk_1044{font-size:12px;color:#6c757d}._viewCallsBtn_1x0zk_1049{background:transparent;border:none;color:#007282;font-size:14px;cursor:pointer;padding:0;margin-left:auto;font-weight:400}._viewCallsBtn_1x0zk_1049:hover{color:#005a66}@media(max-width:1200px){._breakdownContainer_1x0zk_739{grid-template-columns:1fr;gap:24px}._breakdownCard_1x0zk_746{max-width:400px;margin:0 auto}}@media(max-width:768px){._header_1x0zk_424{flex-direction:column;align-items:flex-start;gap:16px}._ProgressIndicator_1x0zk_702{flex-direction:column;align-items:stretch;gap:16px}._pieChartContainer_1x0zk_769{flex-direction:row;align-items:flex-start;gap:32px}._legend_1x0zk_827{flex:1}._kbHeader_1x0zk_909{flex-direction:column;align-items:flex-start;gap:12px}._questionMeta_1x0zk_1013{gap:12px}._viewCallsBtn_1x0zk_1049{margin-left:0;margin-top:8px}}@media(max-width:480px){._card_1x0zk_486{padding:16px}._pieChartContainer_1x0zk_769{flex-direction:column;align-items:center}._pieChart_1x0zk_769{width:160px;height:160px}._questionMeta_1x0zk_1013{flex-direction:column;align-items:flex-start;gap:8px}}._resolutionRateSection_htkek_1{width:100%;position:relative;box-shadow:0 0 5px #0000000a,0 24px 32px #00000005;border-radius:24px;background-color:#fff;overflow:hidden;text-align:left;font-size:24px;color:#1e1e1e;font-family:Cairo,sans-serif;padding:2rem 1.5rem;margin-bottom:2rem}._top_htkek_16{display:flex;flex-direction:row;align-items:flex-start;justify-content:space-between;gap:0px;text-align:center}._left_htkek_25{display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start;gap:1rem}._header_htkek_33{display:flex;flex-direction:row;align-items:center;justify-content:center;gap:1rem}._resolutionRate_htkek_1{position:relative;line-height:40px;font-weight:700}._iconInfo_htkek_47{width:24px;position:relative;cursor:help}._insightBars_htkek_53{width:420px;border-radius:8px;background-color:#f7f7f7;height:48px;overflow:hidden;flex-shrink:0;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;padding:8px;box-sizing:border-box;gap:8px;text-align:left;font-size:14px}._contentListAdjusted_htkek_71{width:24px;position:relative;height:24px;object-fit:cover}._serviceGroup2Container_htkek_78{flex:1;position:relative;line-height:26px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}._iconarrowsoutsimple_htkek_87{width:24px;position:relative;max-height:100%}._right_htkek_93{display:flex;flex-direction:column;align-items:flex-end;justify-content:flex-start;gap:16px;text-align:right;font-size:16px;color:#662577}._yearPeriod_htkek_104{border-radius:8px;background-color:#fff;display:flex;flex-direction:row;align-items:flex-start;justify-content:flex-start;gap:8px}._chips_htkek_114{border-radius:4px;background-color:#ede6ef;display:flex;flex-direction:row;align-items:center;justify-content:center;padding:2px 8px}._resolutionRateSectionChips_htkek_124{border-radius:4px;background-color:#fff;border:1px solid #bdbdbd;display:flex;flex-direction:row;align-items:center;justify-content:center;padding:2px 8px}._chipsInner_htkek_135{display:flex;flex-direction:row;align-items:center;justify-content:center}._b_htkek_142{position:relative;line-height:28px;font-weight:700;cursor:pointer}._inactiveB_htkek_149{position:relative;line-height:28px;font-weight:400;color:#7a7a7a;cursor:pointer}._lineChart_htkek_157{margin-top:2.5rem}._legend_htkek_161{display:flex;justify-content:center;gap:32px;margin-bottom:32px;padding-left:0}._legendItem_htkek_169{display:flex;align-items:center;gap:10px;cursor:pointer;transition:opacity .2s ease}._legendMarker_htkek_177{width:14px;height:14px;border-radius:2px}._resolutionRateMarker_htkek_183{background-color:#007282}._callsResolvedMarker_htkek_187{background-color:#3b82f6}._callsReferredMarker_htkek_191{background-color:#93c5fd}._inactiveMarker_htkek_195{background-color:#d1d5db;border:2px solid #9ca3af}._legendText_htkek_200{font-size:14px;color:#374151;font-weight:500;font-family:Cairo,sans-serif}._inactiveText_htkek_207{color:#9ca3af}._bottomSection_htkek_212{display:flex;align-items:center;gap:40px;padding:8px 16px;border:1px solid #e5e7eb;border-radius:8px;background-color:#fff;margin-top:24px;width:1256px;height:44px;margin-left:54px;justify-content:center}._totalStats_htkek_231{display:flex;align-items:center;padding-right:40px;border-right:1px solid #e5e7eb}._statsLabel_htkek_238{font-size:16px;color:#374151;font-weight:600;font-family:Cairo,sans-serif}._breakdown_htkek_245{display:flex;align-items:center;gap:12px}._breakdownLabel_htkek_251{font-size:16px;color:#374151;font-weight:600;font-family:Cairo,sans-serif}._breakdownItems_htkek_258{display:flex;align-items:center;gap:32px}._breakdownItem_htkek_258{display:flex;align-items:center;gap:8px}._breakdownDot_htkek_270{width:12px;height:12px;border-radius:50%;flex-shrink:0}._excellentDot_htkek_277{background-color:#048f3e}._satisfactoryDot_htkek_281{background-color:#e78b04}._poorDot_htkek_285{background-color:#de2121}._breakdownText_htkek_289{font-size:14px;color:#6b7280;font-weight:400;font-family:Cairo,sans-serif;white-space:nowrap}._breakdownText_htkek_289 strong{color:#374151;font-weight:600}._tolltips_htkek_302{font-family:Cairo,sans-serif;font-weight:400;font-size:12px;line-height:20px}@media(max-width:768px){._bottomSection_htkek_212{flex-direction:column;align-items:flex-start;gap:16px}._breakdownItems_htkek_258{flex-wrap:wrap;gap:16px}}